ICT Technician - Swindon - Must Drive

Our client is looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The role involves maintaining and improving technology infrastructure in an educational setting, troubleshooting technical issues, and providing essential IT support to teachers, staff, and students. The ideal candidate will enjoy working with children and educators, have strong communication skills, and bring a solutions-oriented approach to ensuring effective technology use in the schools. You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.

They are a fast-paced and enjoyable place to work, with a real team ethos. We firmly believe it’s about building a team with the right people than ticking boxes. They have become a well-known provider of high-level IT support services to both the SME and Education sectors since 2004. The portfolio of services we offer is always expanding as are the opportunities to grow and develop within our business.

Required Skills & attributes:

• Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software.
• Organized, self-motivated, and able to meet targets and deadlines.
• Strong problem-solving skills, with a high level of accuracy and attention to detail.
• Professional demeanour and communication skills, with tact and respect for safeguarding standards.
• Eager to learn and committed to ongoing personal development.
• Adaptable to flexible working patterns as needed.
• Able to work independently and handle pressure effectively.

Principal Duties:

• Technical Support: Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs.
• User Account and Device Management: Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support.
• System Maintenance: Regular system housekeeping, anti-virus checks, and efficiency/security monitoring.
• Record Keeping: Maintain accurate tickets, inventory, and equipment checks, ensuring accurate documentation through the IT Helpdesk system.
• Communication and Liaison: Coordinate with third-party vendors and support providers to resolve issues and ensure high-quality service.
• User Support: Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides.

Experience and Knowledge:

• Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs.
• Familiarity with Active Directory, file permissions, printer support, and Office 365 administration.
• Excellent customer service skills to maintain a positive user experience.

Desirable skills:

• Understanding of VLANs / QoS / VPNs
• Experience of Backup software, including checks and resolutions
• Experience of cloud managed Anti-Virus / Anti-Spam solutions
• Experience of network cabling

Salary & Benefits:

• Job Type - Full Time 37.5 Hours per week
• Free car parking
• Pension Scheme
• Maximum mileage expenses
• Training and development opportunities to grow within the business
• Company Events
• 26 days Holiday
• Sick Pay
• Employee discount

Job Types: Full-time, Permanent

Licence/Certification: UK Driving License and own car (required)

Schedule: Monday to Friday

Education: GCSE or equivalent (required)

Experience: IT Support: 2 years (required)

Licence/Certification: Driving Licence (required)

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.