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- Tasks: Provide hands-on IT support for global sporting events like the Ryder Cup.
- Company: Join a respected global organisation with a passion for sports.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Onsite role in Wentworth, perfect for tech-savvy sports fans.
- Why this job: Be part of exciting events while developing your IT skills.
- Qualifications: Experience with Microsoft products and a knack for problem-solving.
The predicted salary is between 30000 - 32000 £ per year.
Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events.
Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position.
Key Responsibilities- Provide 1/2 line technical support
- Act as the routine contact point, receiving and handling support requests.
- Respond to a wide range of service requests by providing information to fulfil requests or enable resolution.
- Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary.
- Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues.
- Contribute to creating support documentation.
- Manage the ticketing system (Zendesk), ensuring SLAs are met.
- Experience working with Microsoft environments.
- Excellent knowledge of Microsoft products, including Entra, O365, and Azure.
- Good understanding of Microsoft Licences.
- Experience with iOS and Windows devices.
- Some networking experience would be advantageous.
- Good knowledge of WiFi technologies would also be beneficial.
This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP.
Locations
IT Support Analyst in Surrey, Virginia Water employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Surrey, Virginia Water
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills and technical knowledge on the spot!
✨Tip Number 3
Show off your passion for golf if you're into it! Mentioning your interest in the sport can help us connect with the team and show that we’re genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace IT Support Analyst in Surrey, Virginia Water
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft environments and any relevant technical skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and mention any specific experiences that relate to the job description. Let us know why you're excited about working behind the scenes at major sporting events.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their ability to diagnose and resolve problems efficiently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially O365 and Azure. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with iOS and Windows devices.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experience aligns with providing 1/2 line technical support and managing a ticketing system like Zendesk. Prepare examples that showcase your problem-solving skills.
✨Show Your Passion for Sports
Since this role is linked to major sporting events, it’s a good idea to express your enthusiasm for golf or sports in general. Share any relevant experiences or insights that connect your passion for sports with your technical skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you might encounter, and opportunities for growth within the company. This shows you're genuinely interested and engaged.