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- Tasks: Provide expert IT support and troubleshoot technical issues for schools.
- Company: Join a supportive team in a dynamic educational environment.
- Benefits: Enjoy competitive salary, 31 days of leave, and private medical plan.
- Why this job: Make a real difference in education while advancing your IT career.
- Qualifications: 3+ years in IT support, strong Microsoft 365 knowledge, and problem-solving skills.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 28000 - 36000 £ per year.
Job Description
Role: Senior IT Support Engineer
Salary: 32k-36k
Location: Cambridge
Benefits:
- Great work environment and supportive team
- Competitive salary
- 31 days of annual leave (including 8 bank and public holidays)
- Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)
- Private Medical plan
- Company pension scheme
- Birthday treats and recognition
- Personal Development Plan (Technical Mastery Programme) – We invest in training, certifications and mentorship to support your career growth
Primary Purpose :
As a SeniorIT Support Engineer (2nd Line), you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly.
Must:
- You must be a UK resident and reside within a 1 hour commute from the Cambridge office
- 3 Years minimum experiencein IT support, ideally in a (2nd/3rd Line) Role
- Full UK Driving License
- Must qualify for DBS (Disclosure and Barring Service) Certification – we will pay for the certification
- Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory
- Ability to troubleshoot and resolve desktop, network and application issues
- Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk)
- Excellent problem-solving skillsand a logical mindset
- Strong communication skills– ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English
- Passion for learning and professional growth
Key Responsibilities
- Provide 2nd Line supportfor Microsoft 365, Windows, and desktop-related issues
- Remotely troubleshoot hardware, software, and networkproblems effectively
- Manage and resolve escalated support tickets, ensuring customer satisfaction
- Assist in onboarding new users, including setting up accounts and devices
- Support Office 365 applications, including Teams, SharePoint and Exchange
- Maintain and update IT documentation
- Work closely with senior engineers and IT managerson infrastructure improvements
- Deliver exceptional customer service, keeping non-technical users confident and informed
- Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior IT Engineer - Education employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer - Education
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your experience with Microsoft 365 and troubleshooting. This can really impress during interviews and set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on explaining technical concepts in simple terms, as you'll need to communicate effectively with non-tech users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Engineer - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with Microsoft 365, Windows, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen to see your logical mindset and how you communicate tech solutions to non-tech folks. It’s all about keeping our customers stress-free!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be explaining tech to non-tech folks, practice how you can simplify complex concepts. Think of examples where you've successfully communicated technical information to someone without a tech background—this will highlight your ability to connect with users.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticketing systems like ServiceNow or Freshdesk. If you have experience with these, be prepared to share how you've used them to manage support tickets efficiently. If not, do a bit of research to understand their functionalities.
✨Demonstrate Your Passion for Learning
Talk about any recent training, certifications, or personal projects that showcase your commitment to professional growth. This role values continuous learning, so sharing your journey will resonate well with the interviewers.
