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For Companies At a Glance
- Tasks: Provide first-line IT support to staff and students, resolving issues and maintaining equipment.
- Company: Respected independent school with a supportive educational environment.
- Benefits: Competitive salary, positive work culture, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in an educational setting.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Great opportunity for career development in a friendly atmosphere.
The predicted salary is between 22000 - 26000 £ per year.
Location: Witney, Oxfordshire
Salary: £26,000 - £30,000
Hours: 37.5 per week between Monday-Friday
My client is a very well-respected independent school that is looking to add an IT Support Officer to their IT Team. Reporting to the Head of IT Services, this is a front-line, customer-facing position providing technical support to staff and pupils across the School. You will help ensure the smooth operation of the systems and provide practical assistance with a range of IT and audio-visual equipment. This role offers an excellent opportunity for an individual with strong communication skills, a positive attitude, and an interest in technology to develop their experience within a supportive educational environment.
Key Responsibilities
- Provide first-line technical support to staff and pupils, resolving IT issues promptly and professionally
- Assist with the setup, maintenance, and deployment of devices for the School's 1:1 Surface Programme
- Support users of desk-based devices and classroom technology, including Surface docking stations and display screens
- Maintain and support the School's audio-visual systems
- Manage and maintain the School's bank of exam laptops, liaising with the Exams Officer to ensure their effective deployment
- Provide technical support for visiting speakers and school events, including Progress Review Evenings (Parents' Evenings)
- Monitor and maintain printer toner supplies and carry out replacements as required
- Liaise with third-party companies regarding warranty claims and support requests
- Contribute to ongoing IT projects and initiatives as required.
This is a great opportunity to work at an exceptional school. If this is of interest, please apply ASAP.
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Get to know the school! Research their values, culture, and any recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech talk! Brush up on common IT issues and solutions, especially those related to audio-visual systems and devices like Surface tablets. Being able to speak confidently about these will impress during interviews.
✨Tip Number 3
Network with current or former staff if you can. They can provide insider tips on what the school values in an IT Support Officer and might even give you a heads-up on what to expect in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace IT Support Officer
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Surface devices and audio-visual systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Think of examples where you've successfully helped someone solve an IT issue, as this will demonstrate your ability to communicate effectively with both staff and pupils.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific IT support scenarios. Prepare by thinking through common issues you might face in a school environment and how you would resolve them. This shows your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the school's IT projects or the team you'll be working with. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
