Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and resolve user issues in a dynamic school environment.
- Company: Leading tech provider working closely with schools and colleges.
- Benefits: Competitive salary, hands-on experience with latest technologies, and career growth.
- Why this job: Join a forward-thinking team and make a difference in education through technology.
- Qualifications: Experience with Windows 11, Office 365, and strong customer service skills.
- Other info: Exciting opportunity to work in a supportive and innovative educational setting.
The predicted salary is between 27600 - 38400 £ per year.
Job Description
Role: IT Support Engineer – 2nd Line
Salary: 32k
Location: Wallingford
As a leading technology provider, our client uses the latest technologies to manage and maintain their customers' IT systems. Operating at the forefront of their industry, they work very closely with a range of schools and colleges and are now looking to recruit an IT Support Engineer who will be site based at a leading independent school in Wallingford, Oxfordshire.
Primary Purpose :
The role is varied and interesting, working with leading technologies in a school who are investing in enterprise grade infrastructure to support next generation teaching and learning..
As an IT Support Engineer, you will be responsible for resolving all user support issues, as well as administration of the school's network and IT systems.
To be considered for this role, you must have experience of supporting and administering some of the following technologies:
– Windows 11, Microsoft Office 365
– Microsoft Server 2019 / 2022
– Wired and wireless networks, firewalls and content filters
– PC's, Laptops, mobile devices and audio-visual systems
– Intune
Most importantly, as an IT Support Engineer, it is essential that you are a clear and logical thinker with a quality approach to customer service. You should also be a good communicator with excellent social skills, ensuring that the teaching and support staff at the school are kept up-to-date with the progress of issue resolution.
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Support - 2nd Line - Education employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - 2nd Line - Education
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector or IT support. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service approach. Be ready to discuss how you've tackled user support issues in the past, especially with technologies like Windows 11 and Microsoft Office 365.
✨Tip Number 3
Show your passion for education technology! When you get the chance to chat with potential employers, express your enthusiasm for working in schools and how you can contribute to enhancing their IT systems.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace IT Support - 2nd Line - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any other relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting educational institutions and how your customer service skills can make a difference. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills: As an IT Support Engineer, clear communication is key. In your application, demonstrate your ability to explain technical issues in simple terms. We want to know you can keep teaching staff updated and informed during issue resolution.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows 11 and Microsoft Server 2019/2022. Being able to discuss your hands-on experience with these systems will show that you're not just familiar but truly capable.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, communication is key. Prepare examples of how you've effectively resolved user issues in the past, highlighting your approach to customer service. This will demonstrate your ability to keep staff informed and satisfied during the troubleshooting process.
✨Practice Problem-Solving Scenarios
Think of common IT issues that might arise in a school setting and prepare to discuss how you would tackle them. This could include network outages or device malfunctions. Showing your logical thinking and problem-solving skills will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the school's IT infrastructure and their future plans. This shows your genuine interest in the role and helps you understand how you can contribute to their goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.
