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- Tasks: Support primary schools with IT solutions and manage customer accounts.
- Company: Join Planet Recruitment, a diverse agency focused on connecting talent with opportunities.
- Benefits: Enjoy perks like a pension scheme, car scheme, cycle scheme, and mental health support.
- Why this job: Make a real impact in education while working in a supportive and dynamic environment.
- Qualifications: 2 years of experience in ICT support is preferred but not essential; passion for IT is key.
- Other info: Must drive to reach various school locations in Slough.
The predicted salary is between 24000 - 30000 £ per year.
Location: Slough (Must Drive)
Salary: £24,000 - £30,000
Benefits:
- Pension Scheme
- Car scheme
- Cycle scheme
- Eye care scheme
- Mental health first aid
- Employee assistance programme
- Employee recognition scheme
Role summary:
This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services we can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.
To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.
Our ideal candidate should have at least 2 years' experience in working as an ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.
Responsibilities include:
- Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
ICT Consultant 2nd Line - Education employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Consultant 2nd Line - Education
✨Tip Number 1
Familiarise yourself with the specific IT systems and software commonly used in educational settings. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the unique challenges faced by schools.
✨Tip Number 2
Network with professionals already working in the education sector, especially those in ICT roles. Attend relevant workshops or webinars to connect with potential colleagues and gain insights into the role's expectations and challenges.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved IT services. Having concrete examples ready will showcase your problem-solving skills and ability to enhance ICT provision.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've effectively communicated with non-technical users in the past. Highlighting your ability to translate complex IT concepts into understandable terms will set you apart.
We think you need these skills to ace ICT Consultant 2nd Line - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly in the education sector. Emphasise any technical skills and customer service experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide exceptional customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the schools' ICT needs.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting abilities, communication skills, and any experience with the specific technologies mentioned in the job description, such as desktop computers, iPads, and networking software.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've engaged with IT in your previous roles, especially in an educational context, to demonstrate your genuine interest.
✨Highlight Customer Service Skills
Since this role involves liaising with schools, it's crucial to showcase your customer service experience. Prepare anecdotes that illustrate how you've successfully resolved issues or improved client satisfaction in past positions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your troubleshooting skills. Think of scenarios where you identified and solved technical problems effectively, particularly in a school environment, as this will resonate well with the interviewers.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the position and the company. Inquire about the specific challenges faced by the schools you'll be supporting and how the team collaborates to overcome them.
