At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for diverse clients.
- Company: Join a forward-thinking Managed Service Provider with a vibrant team culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with a chance to learn and develop in a supportive environment.
- Why this job: Gain valuable skills while making a real difference in users' tech experiences.
- Qualifications: Experience in technical support and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Role: 1/2 Line IT Support Technician
Location: Harwell, Oxford
Salary: £25,000 - £30,000
Our client is a forward-thinking Managed Service Provider who, due to natural growth within the business, is looking to add a 1/2 Line IT Support Technician to their team. This role offers a great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.
Key Responsibilities:
- The L1/L2 Support Technician will provide first and second-level technical support to a variety of clients.
- The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advice.
- Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
- Respond to and resolve technical support tickets in a timely manner.
Core Skills & Experience:
- Excellent communication and interpersonal skills, and enthusiastic about helping others.
- Proven experience as a Technical Support Specialist or similar L1/L2 support role.
- Proficiency in both Windows and MacOS environments.
- Good knowledge of Microsoft 365 applications.
- Exposure to Microsoft Administrative tools.
- Basic understanding of networking principles and troubleshooting.
- Desire to learn new skills, acquire knowledge, and to become more technically proficient.
This is a great opportunity for a candidate to work at a forward-thinking company. If this position is of interest, then please apply ASAP.
IT Support Engineer in Didcot employer: PLANET RECRUITMENT SERVICES LTD
Join a dynamic and innovative Managed Service Provider in Harwell, Oxford, where you will thrive in a supportive work culture that prioritises employee development and growth. With a focus on providing excellent IT support, this role offers a diverse range of challenges and the opportunity to enhance your technical skills while working closely with clients. Enjoy the benefits of a collaborative environment that values your contributions and encourages continuous learning.
Contact Details:
PLANET RECRUITMENT SERVICES LTD Recruitment Team
