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- Tasks: Join us as a Contact Center Engineer to enhance cloud platform functionality and user experience.
- Company: Work with a globally recognised company improving lives through innovative technology.
- Benefits: Enjoy remote work flexibility and competitive pay of £200 - £250 per day.
- Why this job: Be part of a dynamic team driving impactful solutions in the contact centre space.
- Qualifications: Experience in cloud contact centres and application integration is essential.
- Other info: Immediate start available for the right candidate; apply now!
Job Description
Role: Contact Center Engineer (RingCentral)
Location: Remote – UK
Salary: £200 – £250 PD
?Profile
We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life.
They are looking to add a RingCentral Engineer to their team on a 12-month contract to help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability.
As a RingCentral Engineer, you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence.
This position will identify key customer requirements and present contact center solutions, primarily with RingCentral with NICE CXone, that meet those requirements, and deliver on strategic contact center initiatives through planning, design proposals, developing POC's, business partnership, vendor engagement and team partnership.
Key Responsibilities
- Work collaboratively with business partners, vendors, and internal technical teams to design and transform the contact center cloud platform functionality and solutions to enhance the customer and end user experience as designated by the GCC team.
- Identify and prioritize the technical deliverables of platform components; participate and recommend the direction of the platform and ensure completeness of requirements and functional architecture analysis for the design and implementation of solutions.
- Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat.
- Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures.
- Monitor, measure, and analyze product metrics, such as availability, utilization, capacity, service outages and feature adoption to ensure continued, uninterrupted operation.
Essential Experience/skills
- Experience designing, implementing, and supporting cloud contact centers.
- Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations).
- Experience in defining technical requirements, providing data and system analysis, facilitate cross functional solutions and creating complex call flows to integrate with omnichannel offerings.
They are looking for the right candidate to start asap, so if you are available immediately and have the right skill set, please apply ASAP.
INDIT
Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Contact Center Engineer RingCentral employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Engineer RingCentral
✨Tip Number 1
Familiarise yourself with RingCentral's features and functionalities. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Contact Center Engineer role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in cloud contact centre environments. Highlighting your hands-on experience with IVR, ACD, and CRM integrations will set you apart.
✨Tip Number 4
Stay updated on the latest trends in UCaaS and CCaaS technologies. Being knowledgeable about industry advancements will allow you to speak confidently about how you can contribute to the company's strategic initiatives.
We think you need these skills to ace Contact Center Engineer RingCentral
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Contact Center Engineer position. Familiarise yourself with RingCentral and the specific technologies mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in cloud contact centers, UCaaS, and CCaaS technologies. Emphasise your skills in IVR, ACD, and CRM integrations, as well as any previous roles that involved similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with the company's needs. Mention specific projects or achievements that demonstrate your expertise in contact center solutions and technical support.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical role.
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Understand RingCentral and CCaaS
Familiarise yourself with RingCentral's platform and its features, especially in the context of cloud contact centres. Be prepared to discuss how your experience aligns with their technologies like IVR, ACD, and CRM integrations.
✨Showcase Your Technical Skills
Highlight your experience in designing and implementing cloud contact centres. Be ready to provide examples of past projects where you successfully integrated various applications and improved system performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific instances where you resolved technical issues or improved customer experience through innovative solutions.
✨Demonstrate Collaboration Skills
Since the role involves working with various teams, be prepared to discuss how you've effectively collaborated with business partners and technical teams in the past. Share examples that showcase your ability to lead and coordinate efforts.
