Job Title: - IT Support Engineer - 1 / 2 Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Device builds, deployments, and lifecycle management IT asset tracking and documentation Contribute to continuous improvement of IT support processes and user experience Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Basic networking (DNS, DHCP, TCP/IP, VPN) ServiceNow, Jira, or similar) Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence A practical, hands-on support engineer who is comfortable working directly with users Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
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PLANET RECRUITMENT SERVICES LTD Recruitment Team
