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- Tasks: Provide tech support to users and troubleshoot hardware/software issues.
- Company: Join a dynamic team in Christchurch with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Kickstart your tech career and make a real difference in people's lives.
- Qualifications: Experience in tech support and strong problem-solving skills required.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 25000 - 30000 £ per year.
Role: 1/2nd Line Support Engineer
Location: Christchurch - Bournemouth
Salary: £25,000 - £30,000
Job Responsibilities
- Provide technical support to end-users via phone, email, or in person, and resolve hardware and software issues promptly.
- Troubleshoot and diagnose technical problems related to desktops, laptops, printers, network connectivity, and other IT equipment.
- Escalate complex technical issues to the appropriate teams or vendors while ensuring timely resolution.
- Install, configure, and upgrade software applications and operating systems.
- Perform system and network administration tasks, including user account management, backups, and security updates.
- Set up and deploy new workstations, laptops, and other hardware devices.
- Maintain accurate documentation of all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
- Assist in the implementation and maintenance of IT policies and procedures.
- Collaborate with cross-functional teams to identify opportunities for process improvements and proactive issue prevention.
Qualifications
- Proven experience working as a 1st/2nd line support engineer or in a similar technical support role.
- Excellent problem-solving and communication skills with a customer-oriented approach.
- Solid knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Familiarity with network technologies, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Strong understanding of Active Directory, user management, and security principles.
- Ability to work independently and prioritise tasks in a dynamic environment.
- Relevant certifications (e.g., Microsoft 365 Fundamentals) are a plus but willingness to train for the course will be required.
1 / 2nd Line Engineer in Bournemouth employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1 / 2nd Line Engineer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to 1st/2nd line support. We recommend practising troubleshooting scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a support engineer, your ability to communicate effectively and help users is just as important as your technical know-how. Share examples of how you've helped users in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to landing that 1st/2nd line support role. We’re here to help you every step of the way!
We think you need these skills to ace 1 / 2nd Line Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st/2nd line support engineer. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant certifications or training.
Show Off Your Communication Skills: Since this role involves a lot of interaction with end-users, we want to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate technical information to non-techies.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as the Microsoft Office Suite. Be ready to discuss troubleshooting techniques for common hardware and software issues, as this will show your technical prowess.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential technical problems you might face in the role. Practise explaining how you would troubleshoot issues related to desktops, laptops, and network connectivity. This will demonstrate your problem-solving skills and customer-oriented approach.
✨Familiarise Yourself with Networking Basics
Since the job involves network technologies like TCP/IP, DNS, and DHCP, it’s a good idea to brush up on these concepts. Being able to discuss them confidently will impress your interviewers and show that you’re ready to tackle any networking issues that come your way.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working with cross-functional teams. Share examples of how you’ve contributed to process improvements or proactive issue prevention in the past, as this will highlight your ability to work well with others.
