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- Tasks: Provide desktop support for M365 and manage IT support requests.
- Company: Join a vibrant team in Hemel Hempstead with a fun work culture.
- Benefits: Enjoy free lunch, snacks, pizza Fridays, and flexible working hours.
- Why this job: Be the go-to tech guru and help users thrive with their IT needs.
- Qualifications: Experience in IT support and familiarity with Windows and Mac OS.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 30000 - 35000 £ per year.
Position: Desktop Support M365 - 12 months FTC
Location: Hemel Hempstead
Salary: £30k - £35k
Benefits:
- Free Lunch
- Free Refreshments
- Pizza Friday
- Chocolate draw
- Free Parking
- Fruit / Snacks
- Break out room
- Flexible time
Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from:
- Supporting Windows 11/10/7 end user support
- Supporting Mac OS
- Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.
- Creation and maintenance of users and groups in 365, seeking approval when required
- Being on hand and available when needed physically in the office
- Remotely supporting offices from around the world
- Maintain on premise AD
- Troubleshooting email issues through Mimecast and Exchange 365
- Ensuring newly built laptops are connected to InTune
- Support various company applications and systems:
- Deskbird - used for schedule management, hot desk and parking space booking
- KnowBe4 - used for our cyber security training
365 Email & App Support - FTC 12 Months employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 365 Email & App Support - FTC 12 Months
✨Tip Number 1
Get familiar with the tools and technologies mentioned in the job description. Brush up on your skills with Microsoft 365, Windows, and Mac OS. The more you know, the more confident you'll feel during interviews!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in candidates.
✨Tip Number 3
Prepare for common interview questions related to IT support. Think about scenarios where you've solved problems or helped users. We want to hear your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace 365 Email & App Support - FTC 12 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac OS support, as well as your familiarity with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Desktop Support role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality, so let us know what drives you!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you’ve successfully troubleshot issues, especially with email systems like Exchange or tools like Intune. We’re looking for candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Mac OS, and Microsoft 365. Be ready to discuss how you've supported these systems in the past, as well as any troubleshooting techniques you’ve used. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Familiarise Yourself with Company Tools
Get to know the specific applications mentioned in the job description, like Deskbird and KnowBe4. If possible, try to find out how they work and their purpose within the company. This will demonstrate your initiative and eagerness to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios, such as troubleshooting email issues or managing user accounts in 365. Think through some examples from your previous experience where you successfully resolved similar issues, and be ready to share those stories.
✨Show Your Team Spirit
Since this role involves supporting various offices globally, highlight your ability to work collaboratively and communicate effectively with remote teams. Share examples of how you've worked with others to solve problems or improve processes, as this will show you’re a great fit for their team-oriented culture.