At a Glance
- Tasks: Provide 1st/2nd line IT support and maintain hardware in schools.
- Company: Join a growing IT support company dedicated to education.
- Benefits: Enjoy a competitive salary of £28k plus benefits and training opportunities.
- Why this job: Be part of a supportive team and make a real impact in education.
- Qualifications: Experience in IT support and a positive attitude are essential.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Role: ICT Support Technician
Location: Faringdon
Salary: £28k – plus benefits
Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within.
Job description
The role will be based at a schools in Faringdon, England.
Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required.
Technical Requirements (not everything below is essential, however the more that can be demonstrated the better)
- Daily Proactive checks of ICT areas
- Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets)
- Re-imaging PC's
- 1st/2nd line support for all IT users
- Application Deployment
- Desktop Deployment
- Supporting Microsoft Windows Server and Windows 10/7
- IT Inductions to new staff members
- Setting up new staff members and managing passwords
- Responsible for managing the sites IT helpdesk and ensuring we meet SLA's
- Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule
- Maintain audio visual equipment around the site,
- Update tickets logged to our Service desk
- A working knowledge of Windows server administration
- An understand of technologies – Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365.
And non-technically we're looking for
- Positive outlook and attitude when dealing with staff/students even in busy situations
- Previous experience working in the education sector is beneficial
- A great communicator
- Flexible approach
- A self-motivator
- A well organised person who can respond to shifting priorities and plan effectively
- Someone who can follow instructions and work alone when required
- Can do attitude
- Communicate at all levels due to the extensive liaison with all departments and senior staff
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
1st Line Support - Education employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support - Education
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or even just a solid understanding of these systems can set you apart during the interview.
✨Tip Number 2
Highlight any previous experience you've had in the education sector. If you've worked in schools or similar environments, be ready to discuss how that experience has prepared you for this role.
✨Tip Number 3
Prepare examples of how you've maintained a positive attitude in challenging situations. This role requires great communication skills, so think of instances where you've effectively resolved issues while keeping morale high.
✨Tip Number 4
Show your flexibility and organisational skills by discussing how you've managed shifting priorities in past roles. Being able to demonstrate your ability to adapt will resonate well with the hiring team.
We think you need these skills to ace 1st Line Support - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in educational settings. Emphasise any technical skills related to Windows Server, Microsoft Office, and hardware maintenance.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate effectively with staff and students. Mention your proactive approach and flexibility, as these are key traits the company is looking for.
Highlight Relevant Experience: In your application, focus on any previous roles where you provided 1st or 2nd line support. Include specific examples of how you managed IT helpdesks or supported users, especially in an educational environment.
Showcase Your Soft Skills: Since the role requires great communication and a positive attitude, make sure to include examples of how you've successfully interacted with diverse groups, handled busy situations, and maintained a can-do attitude.
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your love for IT, as this role requires a genuine interest in the field.
✨Demonstrate Your Communication Skills
Since you'll be liaising with staff and students, it's crucial to showcase your communication abilities. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle difficult situations with a positive attitude.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows operating systems and server administration. Be prepared to answer questions about troubleshooting common issues, as well as your experience with application and desktop deployment.
✨Highlight Your Organisational Skills
The role requires someone who can manage shifting priorities effectively. Be ready to discuss how you stay organised, manage your time, and ensure that tasks are completed efficiently, especially in a busy school environment.