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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for colleagues.
- Company: Join the UK's largest independent provider of special needs education.
- Benefits: Competitive pay, hands-on experience, and a supportive work environment.
- Other info: Opportunity to grow in a dynamic and impactful organisation.
- Why this job: Make a difference by empowering educators with the tech they need.
- Qualifications: Customer-focused attitude and basic IT troubleshooting skills.
The predicted salary is between 36400 - 46800 £ per year.
Onsite: 5 days
Contract Role: 3 months
Location: Bolton
Salary/Package: £140pd - £180 pd - PAYE
About the job
Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.
Key Responsibilities
- Act as the first point of contact for all IT-related queries across the organisation
- Respond to and resolve incidents and service requests, providing timely updates to users
- Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager
- Accurately log and document incidents, requests, and resolutions
- Support users with hardware and software troubleshooting
- Configure and maintain user accounts and permissions
- Install, set up, and support applications across user devices
- Provide printer, laptop, mobile device, and tablet support
- Assist with connectivity and hardware issues
1st Line Service Desk Engineer employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a printer or setting up user accounts. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your customer service skills! Remember, as a 1st Line Service Desk Engineer, you'll be the first point of contact. Practice how you’d communicate with users, keeping it clear and friendly. We want to see that you can make tech talk easy for everyone!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a 1st Line IT Service Desk Engineer, so don’t hold back on showcasing your tech support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional IT support and how you can contribute to our mission of empowering children through technology. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around hardware and software troubleshooting. Be ready to discuss common issues you might encounter as a 1st Line Service Desk Engineer and how you'd resolve them.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users, think of examples where you've provided excellent customer service. Prepare to share specific situations where you turned a frustrated user into a satisfied one.
✨Familiarise Yourself with the Company
Do a bit of homework on the organisation's mission and values. Understanding their focus on special needs education will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT scenarios or user queries. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to communicate effectively.