At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Dynamic tech company in High Wycombe with a focus on teamwork.
- Benefits: Competitive salary, yearly bonus, 33 days holiday, and free parking.
- Other info: Enjoy training opportunities and a clear path for career advancement.
- Why this job: Join a supportive team and tackle diverse challenges while growing your career.
- Qualifications: Strong communication skills and a passion for tech troubleshooting.
The predicted salary is between 27000 - 34000 £ per year.
High Wycombe
£27k - £34k
Benefits:
- Discretionary yearly bonus scheme dependent on company performance.
- 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
- Free on-site parking.
- Training and Career growth.
- Opportunity to work on diverse and challenging projects.
Role:
As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager. You will be the first point of contact for technical issues raised to our Support Desk. You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required. This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team.
Key Skills:
- Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner.
- Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard.
- Strong communication skills and ability to...
1/2nd Line Engineer employer: PLANET RECRUITMENT SERVICES LTD
Join a dynamic team in High Wycombe as a 1/2nd Line Engineer, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary, generous holiday allowance, and opportunities to engage in diverse projects, this role offers a rewarding environment for those looking to advance their technical skills while contributing to a collaborative team. Enjoy additional perks such as a discretionary bonus scheme and free on-site parking, making this an excellent place to build your career.
Contact Details:
PLANET RECRUITMENT SERVICES LTD Recruitment Team
