At a Glance
- Tasks: Be the first point of contact for customer enquiries and manage requests efficiently.
- Company: Join a leading pharmaceutical company focused on innovative healthcare solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in sales or customer service, preferably in healthcare, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
This role is the first point of contact for incoming customer requests within the obesity private market across the UK & Ireland. You will manage enquiries coming in through multiple channels (field teams, email, phone, web, events), quickly understand the need, and decide how best to handle or route each request. Some enquiries you will resolve directly using approved materials. Others will be passed to the right internal teams or digital resources. The aim is to provide a fast, consistent, and compliant customer experience, while making sure specialist teams focus on higher priority accounts.
What You’ll Do
- Customer Contact & Understanding Needs
- Act as the first point of contact for customer enquiries
- Speak with customers to understand:
- Their business and care model
- Size, scale, and potential of the account
- Type and urgency of support needed
- Use a structured approach to prioritise requests
- Support customers into appropriate digital journeys where relevant
- Managing & Routing Requests
- Respond to simple product-related questions using approved materials
- Route more complex or high-priority enquiries to the right internal teams (field teams, medical, etc.)
- Direct standard or repeat queries to self-service digital resources
- Ensure clear and accurate handovers so follow-up is seamless
- Customer Experience & Compliance
- Deliver a professional, consistent, and compliant customer experience
- Ensure only approved and up-to-date materials are shared
- Record all interactions accurately in internal systems
- Follow all company policies and industry compliance requirements
What You’ll Need
- Experience as a pharmaceutical sales representative with relevant certification (e.g. ABPI or equivalent)
- Good understanding of pharma compliance standards
- Experience in a customer-facing, coordination, or triage role (ideally within healthcare or a regulated industry)
- Strong communication and listening skills
- Ability to prioritise and manage multiple requests
- Comfortable using digital tools and Microsoft Office
- High attention to detail and strong organisation skills
- Collaborative mindset and ability to work cross-functionally
- Proactive, adaptable, and eager to learn
Nice to Have
- Experience in obesity, diabetes, or related therapy areas
- Exposure to brand or marketing support in pharma
- Experience with systems such as Veeva PromoMats
- Experience working across teams or influencing without formal authority
- Willingness to travel occasionally (up to 20%)
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com
Virtual Sales Representative employer: Planet Pharma
At Planet Pharma, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Virtual Sales Representatives enjoy comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful healthcare solutions across the UK and Ireland. With a commitment to diversity and inclusion, we create an environment where every employee can thrive and make a real impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Sales Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience as a pharmaceutical sales representative aligns with the role. Highlight your customer-facing skills and how you can manage enquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a thank-you note. It shows your appreciation and keeps you fresh in their minds.
We think you need these skills to ace Virtual Sales Representative
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Virtual Sales Representative role entails. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Show Off Your Experience:When detailing your experience, focus on relevant roles where you've handled customer enquiries or worked in a regulated industry. Use specific examples that demonstrate your communication skills and ability to manage multiple requests. We want to see how your background aligns with our needs!
Be Professional but Authentic:While we appreciate professionalism, don’t be afraid to let your personality shine through! Write in a way that feels natural to you, but keep it respectful and aligned with the tone of the job description. We’re looking for someone who can connect with customers authentically.
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly and efficiently. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Planet Pharma
✨Know Your Stuff
Make sure you brush up on your knowledge of the pharmaceutical industry, especially around compliance standards. Familiarise yourself with common customer queries related to obesity and diabetes, as well as the products you'll be discussing. This will help you respond confidently and accurately during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer enquiries in the past, highlighting your listening skills and ability to understand their needs.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple requests. Think of specific instances where you had to juggle various responsibilities and how you ensured that nothing fell through the cracks. This will show that you're capable of handling the fast-paced nature of the role.
✨Emphasise Teamwork and Adaptability
This position requires collaboration across different teams, so be prepared to talk about your experience working cross-functionally. Share examples of how you've influenced others without formal authority and how you've adapted to changes in a work environment. This will demonstrate your collaborative mindset and eagerness to learn.
