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- Tasks: Support customers with product training and ongoing support while driving engagement and sales.
- Company: Dynamic company in the medical aesthetics industry, focused on customer relationships.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by educating clients and enhancing their performance outcomes.
- Qualifications: Clinical background or experience in medical aesthetics, with strong communication skills.
- Other info: Exciting role with travel opportunities and participation in industry events.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/South East (hybrid)
Employment Type: Permanent, full-time
Summary: Reporting to the Regional Sales Director, UK/I, the Practice Development Manager will support our current set of customers by providing, developing and facilitating customer product training to new and existing customers, adhering to protocols whilst providing excellent ongoing customer support. The role ensures training is delivered in line with internal standards while maintaining a high level of ongoing customer care. This position also contributes to customer-facing marketing initiatives and focuses on building trusted, long-term relationships that help clients maximize performance outcomes.
Responsibilities:
- Planning, execution, and ongoing management of account-based initiatives, with a particular emphasis on driving usage and distribution of consumable products within the assigned portfolio.
- Meet or exceed defined sales and utilization targets within the assigned territory, with a focus on increasing customer engagement and product usage.
- Deliver hands-on clinical education to customers across a range of aesthetic and energy-based treatments, including laser and IPL hair removal, laser and IPL skin rejuvenation, laser tattoo removal, radio frequency micro needling, laser resurfacing and body sculpting.
- Maintain consistent communication with existing clients to track performance and provide continuous clinical guidance and support.
- Develop strong customer relationships through onsite visits, delivering product education, clinical instruction, and staff presentations that support sales and marketing effectiveness.
- Advise customers on marketing approaches, including digital campaigns, website and microsite development, branding strategies, customer segmentation, and sales methodologies.
- Support and participate in regional events such as workshops, open days, and customer engagement activities within the territory.
- Conduct and support product demonstrations at industry events and internal training facilities.
- Collaborate closely with regional sales colleagues to identify opportunities and address customer needs.
- Manage administrative responsibilities, including CRM updates, business planning, expense reporting, forecasting, and regular account performance tracking.
Qualifications:
- Clinical or medical background, or demonstrable experience in a medical aesthetics environment.
- Certified and competent in operating laser and radiofrequency-based equipment on live patients.
- Background in aesthetics, beauty therapy, skin therapy, or a closely related field.
- Working knowledge of human and skin anatomy.
- Three to five years’ experience in a field-based sales, training, or marketing role.
- Proven ability to build credibility and influence customer decision-making.
- Solid understanding of marketing principles, including traditional, digital, and in-practice strategies.
Territory Scope:
- Candidates must be based within the UK, with London as the primary location.
- Regular regional travel is required, including overnight stays, attendance at industry events, and participation in internal meetings and training sessions.
- Occasional short-notice travel outside the assigned territory may be necessary.
- A full, valid driving licence is required.
Practice Development Manager in London employer: Planet Pharma
Contact Detail:
Planet Pharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your clinical expertise. We want to see how you can deliver hands-on education and support!
✨Tip Number 3
Showcase your knowledge of marketing strategies during interviews. Discuss how you can help clients with digital campaigns and branding – it’s all about making those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive.
We think you need these skills to ace Practice Development Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Development Manager role. Highlight your relevant experience in clinical education and customer support, and don’t forget to mention any specific training or marketing initiatives you've been involved in.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background in aesthetics or medical environments makes you the perfect fit. Be sure to connect your skills with our mission at StudySmarter.
Showcase Your Communication Skills: As a Practice Development Manager, strong communication is key. In your application, demonstrate your ability to build relationships and provide ongoing support. Share examples of how you've successfully engaged with clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Planet Pharma
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and product expertise. Familiarise yourself with the specific treatments mentioned in the job description, like laser hair removal and radiofrequency micro needling. This will not only show your passion for the role but also help you answer technical questions confidently.
✨Showcase Your Relationship-Building Skills
Since this role is all about building long-term relationships with clients, be prepared to share examples of how you've successfully developed customer relationships in the past. Think of specific instances where your approach led to increased engagement or sales – this will demonstrate your ability to connect with clients effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the field. For instance, think about how you would approach a client who is hesitant to adopt a new product. Practising your responses to these types of questions can help you articulate your thought process clearly during the interview.
✨Be Ready to Discuss Marketing Strategies
Since the role involves advising customers on marketing approaches, come prepared with ideas or examples of successful marketing strategies you've implemented or seen in action. This could include digital campaigns or branding strategies that have worked well in the aesthetics industry, showcasing your understanding of the market.
