Temporary Collections Analyst
Help protect cashflow and support the financial health of a growing business in this six-month opportunity. As a Temporary Collections Analyst, you’ll take ownership of a portfolio of customer accounts, work across internal teams and help ensure payments are collected accurately and on time.
Overview
We’re looking for a proactive, detail-focused professional to join a Collections team in Swindon. You’ll manage day-to-day collection activity, resolve customer queries and disputes, and support strong financial performance through accurate account analysis and effective communication.
- Contract: 6 months
- Start date: ASAP
- Hours: 37.5 hours per week
- Location:Swindon
- Working pattern: On-site; potential work-from-home flexibility may be available but is not guaranteed
Key Responsibilities
- Manage a dedicated portfolio of customer accounts.
- Lead collection activity to secure timely payments in line with agreed terms.
- Investigate, resolve and follow up on customer disputes.
- Analyse and reconcile customer accounts.
- Build effective relationships with internal stakeholders to accelerate query resolution.
- Participate in calls with internal teams to identify issues and agree solutions.
- Upload web billing invoices to customer portals promptly.
- Support ad hoc projects assigned by the Manager.
- Maintain high standards of quality, professionalism and ethical conduct.
- Complete other reasonable duties aligned with your experience and competencies.
Must-Have
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, including Word, Excel, Outlook and Teams.
- The ability to handle challenging conversations with tact and diplomacy.
- Strong organisational and analytical capabilities.
- The ability to multitask and meet deadlines in a fast-paced environment.
Nice-to-Have
- Accounts Receivable experience.
- A background in B2B collections.
If you’re organised, analytical and ready to make a practical impact in a busy finance team, we’d welcome your application.
Temporary Collections Analyst in Swindon employer: Planet Pharma Group
Planet Pharma Group is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation in healthcare technology thrives. Employees benefit from flexible hybrid working arrangements, comprehensive professional development opportunities, and a commitment to enhancing patient care, making it a rewarding place to grow your career while making a meaningful impact in the industry.
