Senior Solution Delivery Manager

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The successful candidate will join our existing EMEA Solution Delivery team and will work across the business to deliver payment solutions to our key partners, merchants, banks and card associations.

What you will do

• You will have an excellent technical grasp of payments and can connect the dots on complex projects.
• You will be able to manage multiple projects simultaneously from inception to rollout and ensure progress is tracked.
• You will have excellent stakeholder management, both internal and external.
• Managing a team of project managers in your region to mentor, knowledge share and support through project delivery within Planet.
• Understanding and following all aspects within the project lifecycle i.e. planning, risk analysis, milestones, stakeholder management etc.
• Compiling Project Initiation Document.
• Ensuring projects are entered into and monitored/updated through core systems such as confluence.
• Facilitating the delivery of multiple projects within the agreed timelines and budget and aligning their project to the overall Product delivery roadmap schedule.
• Prepare the scope and requirements and ensure these are agreed by all parties within each project.
• Work closely with the internal development teams and external partners to ensure that resource planning and assignment is in place to achieve delivery.
• Prepare and maintain project documentation and reports on status to the business.
• Maintaining a good technical understanding of planet products and solutions.
• Ensuring signoff and handover to the Service Operations team.
• Assist in ad‑hoc projects as assigned.
• Throughout project lifecycle maintain open and clear communications to all stakeholders business and technology.
• Assist in aligning to and delivering continual improvements to the project teams global delivery process to ensure ongoing process improvements.

Who you are

• We look for people with a can do attitude that love a challenge.
• Someone that understands technology and can ensure the people around you understand it as well.
• Someone with a proven track record of delivering.
• A natural at bringing people along the project journey.
• Comfortable with complexity, pressure and clients.

What you will need to bring to Planet

• A minimum of 7 years project management experience, exposure in the electronic payment industry highly preferred.
• Knowledge of e‑commerce, mPOS, Integrated Payments, DCC and key management is a plus.
• Dynamic, responsible, willing to take initiative and rigorous actions.
• Pro‑actively report and elevate issues to management as needed.
• Excellent communication skills and able to work under pressure and independently.
• Excellent analytical skill and technical problem management skill is needed.
• Hands on experience in managing multiple projects.
• Leader and mentoring skills.
• Open to travel.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel‑good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.