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For Companies At a Glance
- Tasks: Support tourists with high-standard refund transactions and maintain excellent client experiences.
- Company: Join Planet, a global leader in integrated technology and payments solutions.
- Benefits: Hybrid work model, diverse environment, and opportunities for career growth.
- Other info: Diversity is valued, and we welcome applicants from all backgrounds.
- Why this job: Be part of a fast-paced tech market and make a real impact on customer journeys.
- Qualifications: Fluency in English and French, with experience in finance or hospitality preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do:
- You provide the tourists with full and high-standard support during the refund transactions, customised on requirements and case.
- You maintain the client experience at a high level as an important step of the customer journey.
- You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
Who you are
- Min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury).
- Experience in cash handling and relevant procedures.
- Fluency in written and spoken English and French.
- Arabic, Chinese, Japanese, Korean, Portuguese or Spanish are mostly welcomed.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Refund Desk Executive with French and Korean employer: Planet Paymet
Contact Detail:
Planet Paymet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refund Desk Executive with French and Korean
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Planet or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your experience in customer service and how you handle refund processes.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your language skills and relevant experience. Show us how you can enhance the customer journey at Planet.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can leave a lasting impression. It shows you're genuinely interested in the role.
We think you need these skills to ace Refund Desk Executive with French and Korean
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Refund Desk Executive role. Highlight any relevant experience in finance, hospitality, or retail, and don’t forget to mention your language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for Planet. Keep it concise but engaging!
Showcase Your Customer Service Skills: Since this role is all about providing high-standard support, make sure to include examples of how you've delivered excellent customer service in previous jobs. We want to see your people skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Planet team!
How to prepare for a job interview at Planet Paymet
✨Know Your Stuff
Make sure you understand Planet's services and how they integrate technology with payments. Familiarise yourself with the refund process and customer journey, as this will help you answer questions confidently and show your genuine interest in the role.
✨Language Skills Matter
Since fluency in French and Korean is essential, practice speaking and writing in both languages before the interview. Prepare to demonstrate your language skills during the interview, as this will highlight your ability to communicate effectively with diverse customers.
✨Customer Experience Focus
Be ready to discuss how you would maintain a high level of client experience during refund transactions. Think of examples from your past work where you provided excellent customer service, especially in challenging situations, to showcase your problem-solving skills.
✨Dress the Part
Even if the company embraces a hybrid work model, dressing professionally for the interview shows respect and seriousness about the position. Aim for smart-casual attire that reflects the company's culture while ensuring you feel comfortable and confident.