At a Glance
- Tasks: Provide hands-on IT support and ensure meeting rooms are event-ready.
- Company: Join Planet, a diverse and innovative tech company.
- Benefits: Enjoy a hybrid work model and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on collaboration.
- Why this job: Be the face of IT, solving problems and supporting colleagues daily.
- Qualifications: Experience in onsite IT support and strong hardware skills required.
The predicted salary is between 31500 - 38500 £ per year.
Role Overview
This role provides hands‑on, in‑person support for Planet’s office‑based colleagues and executives, covering walk‑up support, desk‑side fixes, meeting‑room and Microsoft Teams Rooms technology, and hands‑and‑feet support for the infrastructure and other IT teams.
Day to day, you will be the visible face of IT in the office, resolving issues quickly, preparing devices and spaces, and keeping collaboration technology reliable.
What you will do
- Walk‑up & desk‑side support – Provide in‑person support at the tech bar and at desks for endpoint, peripheral, application, and connectivity issues.
- Meeting rooms & Teams Rooms – Set up, maintain, and troubleshoot meeting‑room AV and Microsoft Teams Rooms; ensure spaces are event‑ready.
- VIP & executive support – Deliver responsive, white‑glove support to senior stakeholders and their events and presentations.
- Device lifecycle – Image, provision, deploy, and collect Windows and mac OS devices; manage starters, leavers, and hardware refreshes.
- Hands & feet – Provide on‑site support for infrastructure, networks, and remote teams – cabling, comms rooms, printers, and hardware swaps.
- Stock & asset management – Manage local hardware stock and consumables and keep asset records accurate for on‑site equipment.
- Incident & request handling – Own walk‑up and assigned tickets in the ITSM tool (Jira Service Management) to resolution within SLA.
- Events & moves – Support office moves, floor changes, and on‑site events, coordinating with facilities and other IT teams.
- Documentation – Maintain runbooks and asset records; share knowledge with the wider service desk.
- Success Measures
Office colleagues and executives supported in person with fast, high‑quality resolution; meeting rooms and Teams Rooms reliably event‑ready; accurate on‑site asset records.
Who you are
- Proven onsite / desk‑side IT support experience, ideally supporting senior stakeholders.
- Strong hands‑on hardware skills across laptops, desktops, peripherals, printers, and mobile devices.
- Experience supporting meeting‑room AV and Microsoft Teams Rooms.
- Good working knowledge of Windows 10/11, mac OS, and Microsoft 365.
- Device provisioning experience with Intune (Autopilot) and/or JAMF.
- Comfortable with basic networking and cabling – patching, Wi‑Fi, and comms‑room hands‑and‑feet.
- Confident using ITSM tooling and working to SLAs.
- Excellent interpersonal skills and a professional, customer‑first manner.
- Able to work on‑site full time and to lift and handle IT equipment as needed.
- Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Onsite Workspace Specialist employer: Planet Paymet
At Planet Payment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders in a collaborative environment. Located in the vibrant EMEA region, we offer our team members the chance to work with prestigious global clients while enjoying a supportive atmosphere that values innovation and strategic thinking.
