At a Glance
- Tasks: Support tourists with high-standard refund transactions and maintain excellent client experiences.
- Company: Join Planet, a global leader in tech and payments solutions.
- Benefits: Hybrid work model, diverse culture, and opportunities for career growth.
- Other info: Exciting opportunities in a fast-paced technology market.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Fluency in English and French, with experience in finance or hospitality.
The predicted salary is between 30000 - 40000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do:
- You provide the tourists with full and high-standard support during the refund transactions, customized on requirements and case.
- You maintain the client experience at a high level as an important step of the customer journey.
- You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
Who you are
- Min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
- Experience in cash handling and relevant procedures
- Fluency in written and spoken English and French
- Arabic, Chinese, Japanese, Korean, Portuguese or Spanish are mostly welcomed
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Refund Desk Executive with French and Korean in London employer: Planet Paymet
At Planet Payment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders in a collaborative environment. Located in the vibrant EMEA region, we offer our team members the chance to work with prestigious global clients while enjoying a supportive atmosphere that values innovation and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Refund Desk Executive with French and Korean in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Planet or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and refunds. We all know how important it is to maintain a high level of client experience, so be ready to share your strategies on that!
✨Tip Number 3
Show off your language skills! If you’re fluent in French and Korean, make sure to highlight that during your conversations. It’s a big plus for the role and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Refund Desk Executive with French and Korean in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in finance, hospitality, or retail. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Refund Desk Executive role. Be sure to mention your language skills and any experience with customer support.
Showcase Your Language Skills:Since we’re looking for fluency in English and French, make sure to highlight your language abilities clearly. If you speak Korean or any other languages, let us know – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Planet Paymet
✨Know Your Stuff
Before the interview, make sure you understand Planet's services and how they integrate technology with payments. Familiarise yourself with their customer journey and think about how your experience in finance or hospitality can enhance that.
✨Language Skills Matter
Since fluency in French and Korean is key for this role, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing scenarios where you've used them in a professional context.
✨Customer Experience Focus
Be ready to share examples of how you've maintained high standards in customer service. Think of specific situations where you provided exceptional support, especially in refund processes, as this will show your understanding of the role's requirements.
✨Dress the Part
Even if the company embraces a hybrid work model, first impressions count! Dress smartly for the interview to convey professionalism and confidence. It shows that you respect the opportunity and are serious about joining the team.
