At a Glance
- Tasks: Support tourists with high-standard refund transactions and maintain excellent client experiences.
- Company: Join Planet, a global leader in tech and payments solutions.
- Benefits: Hybrid work model, diverse culture, and opportunities for career growth.
- Other info: Exciting opportunities in a fast-paced technology market.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Fluency in English and French, with experience in finance or hospitality.
The predicted salary is between 30000 - 40000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
What you will do:
- You provide the tourists with full and high-standard support during the refund transactions, customized on requirements and case.
- You maintain the client experience at a high level as an important step of the customer journey.
- You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
Who you are
- Min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
- Experience in cash handling and relevant procedures
- Fluency in written and spoken English and French
- Arabic, Chinese, Japanese, Korean, Portuguese or Spanish are mostly welcomed
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Refund Desk Executive with French and Korean in London employer: Planet Paymet
At Planet Payment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage with senior stakeholders in a collaborative environment. Located in the vibrant EMEA region, we offer our team members the chance to work with prestigious global clients while enjoying a supportive atmosphere that values innovation and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Refund Desk Executive with French and Korean in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Planet Paymet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Planet Paymet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Refund Desk Executive with French and Korean in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Planet Paymet:Your cover letter is your chance to shine! Tell us why you want to work at Planet Paymet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Planet Paymet!
How to prepare for a job interview at Planet Paymet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
