At a Glance
- Tasks: Provide application support and resolve help desk tickets for a mission-critical payments system.
- Company: Join Planet, a diverse and innovative tech company.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real impact by ensuring seamless payment experiences for consumers.
- Qualifications: 3+ years in software engineering with skills in UNIX, SQL, and scripting languages.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Application Support Team Lead, you will provide application support to internal and external users. Our payments backend ensures funds are delivered on time to merchants, creating a seamless payment experience for the consumer. It is a mission-critical system that must reliably process millions of transactions within short time boundaries.
What you will do:
- Monitor, classify, triage, and proficiently resolve incoming help desk tickets, both independently and in collaboration with fellow team members.
- Create and maintain comprehensive documentation, including troubleshooting guides, support procedures, and knowledge base articles for internal and external use.
- Ensure continuous uptime, scalability, and optimal performance of supported applications.
- Deliver timely responses and resolutions to requesters within defined departmental Service Level Agreements (SLAs).
- Effectively communicate with key stakeholders and end users.
- Quickly acquire proficiency in the functionality and troubleshooting methods for newly developed solutions.
- Ensure all incidents are accurately documented within our ITSM toolset.
Who you are:
- Experienced in taking ownership of tasks, commitments, quality, and contributing to a culture of continuous improvement service.
- Self-motivated and detail-oriented team player with a desire to work on a team and mentor team members when necessary.
- Able to efficiently break down problems and leverage business resources to establish a clear path toward customer value despite the presence of ambiguity.
- Demonstrates exceptional written and verbal communication skills with the ability to elucidate complex concepts thoroughly in a clear and concise manner.
- A solid foundation in software engineering – bachelor’s degree preferred with 3+ years of experience.
- Advanced skills in UNIX commands.
- Experience working with SQL databases such as MySQL.
- Skilled in the use of commonly used scripting languages such as Bash, PERL, AWK.
- Provide outstanding support, including on-call support when necessary.
- Intermediate-level proficiency in Relativity (RCA, other Relativity certifications a plus!), eDiscovery data processing tools, and the EDRM.
- Experience with any of the following is a plus: Container technologies such as Docker and Kubernetes, RabbitMQ or Kafka.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Employment Conditions:
At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Application Reporting Engineer employer: Planet Paymet
At Planet, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our hybrid work model allows for flexibility while ensuring our team members have access to continuous growth opportunities and mentorship. With a commitment to diversity and a focus on delivering critical payment solutions, we offer a rewarding environment where your contributions directly impact the success of our mission-critical systems.
StudySmarter Expert Advice🤫
We think this is how you could land Application Reporting Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Planet Paymet or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Planet Paymet.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Planet Paymet.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Planet Paymet that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Reporting Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Planet Paymet.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Planet Paymet and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Planet Paymet
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Planet Paymet uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
