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- Tasks: Lead the development of innovative payment solutions for enterprise merchants in retail and hospitality.
- Company: Join Planet, a tech leader revolutionising payments with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team shaping the future of connected commerce and enhancing customer journeys.
- Qualifications: 5+ years in the payments industry with strong digital knowledge and excellent communication skills.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview: The role of the Senior Solution Manager - Enterprise will be part of the Merchant Experience team focusing on merchant and digital solutions. The team will define segment related payment solutions and product propositions across channels within enterprise, covering hospitality and retail. The Senior Solution Manager will need to identify, define and implement cross channel payment solutions and propositions that reflect the needs of our enterprise merchants.
What you will do:
- Defining payment solutions and propositions for enterprise merchant portfolios.
- Ensuring solutions are competitive in the market and meet merchant requirements taking into consideration the e2e merchant/customer journey.
- Developing future proof solutions that are cross-channel (online, mobile, F2F) and focus on simplifying the customer journey.
- Work closely with commercial teams/key account managers to understand merchant requirements.
- Work with industry players (e.g. PMS, GDS, ISVs, etc.) to develop required solutions relevant for enterprise merchants.
- Collaborate with core product teams to work on building requirements for cross-functional products that service the solutions required for merchants.
- Work closely with solution design/business architecture team to define payment solutions.
- Ensure solution requirements are communicated to technical design and delivery teams.
- Work with technical delivery teams to ensure build/delivery is in line with requirements.
- Develop solutions/product proposition materials for commercial teams – including training on new products/solutions.
- Cross functional collaboration on products/solutions as needed, e.g. marketing for communications, press releases, presentation materials.
Who you are:
- Expertise in payments industry (at least 5 years related experience required).
- Digital/online payments knowledge base.
- Knowledge of hospitality solution/services providers – property management systems, OTAs, GDS, etc. is an advantage.
- Experience within product and strategy.
- Strong presentation and communication skills (verbal and written) and ability to manage key stakeholders internally and externally.
- Experience with working with business architecture teams and technical delivery teams.
- Excellent time management skills with a proven ability to meet deadlines.
- Highly motivated and enjoy a challenge.
- Ability to function well in a high-paced, complex and at times stressful environment.
- Available to travel.
Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Senior Solution Manager employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the payments industry. Understanding emerging technologies and customer preferences will help you demonstrate your expertise during discussions with our team.
✨Tip Number 2
Network with professionals in the hospitality and retail sectors. Building connections can provide insights into the specific needs of enterprise merchants, which is crucial for the Senior Solution Manager role.
✨Tip Number 3
Prepare to discuss your experience with cross-channel payment solutions. Be ready to share examples of how you've simplified customer journeys in previous roles, as this aligns closely with our mission at Planet.
✨Tip Number 4
Showcase your collaboration skills by highlighting past experiences where you've worked with technical delivery teams or business architecture teams. This will demonstrate your ability to bridge gaps between different functions within the company.
We think you need these skills to ace Senior Solution Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the payments industry, particularly focusing on your expertise in digital/online payments and any knowledge of hospitality solutions. Use keywords from the job description to align your skills with what Planet is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background fits the requirements. Emphasise your experience in defining payment solutions and your ability to collaborate with cross-functional teams, as these are key aspects of the Senior Solution Manager position.
Showcase Your Communication Skills: Since strong presentation and communication skills are essential for this role, consider including examples in your application that demonstrate your ability to manage stakeholders and present complex information clearly. This could be through previous projects or presentations you've delivered.
Highlight Problem-Solving Abilities: In your application, mention specific instances where you've developed future-proof solutions or simplified customer journeys. This will show Planet that you have the capability to meet the challenges of the role and contribute to their mission of creating connected commerce.
How to prepare for a job interview at Planet Payment
✨Showcase Your Industry Expertise
Make sure to highlight your experience in the payments industry, especially any specific knowledge related to digital and online payments. Be prepared to discuss how your background aligns with the role's requirements and how you can contribute to Planet's mission.
✨Understand Merchant Needs
Demonstrate your understanding of merchant requirements by discussing past experiences where you successfully identified and implemented payment solutions. This will show that you can effectively collaborate with commercial teams and key account managers.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Share examples of how you've worked with product teams, technical delivery teams, and marketing to develop successful solutions.
✨Communicate Clearly and Confidently
Strong presentation and communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, as you'll need to manage key stakeholders both internally and externally. Consider preparing a brief presentation on a relevant topic to showcase your skills.
