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For Companies At a Glance
- Tasks: Lead cross-functional projects and ensure timely, budget-friendly delivery.
- Company: Join Planet, a leader in hospitality tech with over 13,000 hotel clients worldwide.
- Benefits: Enjoy a hybrid work model, career progression, and a supportive team culture.
- Why this job: Shape the future of hospitality tech while making a real impact on guest experiences.
- Qualifications: 5+ years in project or commercial operations; experience with project management tools is a plus.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality. With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience. Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market. Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview:
We are seeking a highly structured and organized individual to join our team as a Project & Commercial Operations Manager [PMS, Hospitality]. This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations. Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.
What you will do:
- Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery
- Define and maintain project documentation, timelines, and governance processes
- Track milestones, dependencies, and risks, implementing mitigation strategies as needed
- Serve as the point of contact for programme reporting and stakeholder communication
- Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)
- Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle
- Establish reporting and analytics to support data-driven decision-making and performance monitoring
- Ensure operational readiness for go-to-market initiatives and product launches
- Build and document scalable operational processes and best practices
- Select and implement tools or platforms that support project and commercial workflows
- Identify gaps and continuously improve operational efficiency and team productivity
- Contribute to change management and training as new systems/processes are introduced
Who you are:
- 5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment
- Proven ability to design and implement scalable operational frameworks
- Strong organizational skills with exceptional attention to detail and follow-through
- Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)
- Analytical mindset with a bias toward data-driven decision-making
- Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment
- Strong communication skills and the ability to influence across levels and functions
Nice to Have:
- Experience in the hospitality or travel technology sectors
- Familiarity with RevOps or BizOps models
- PMP, PRINCE2, or other relevant certifications
What You’ll Get:
- A chance to shape the foundations of a high-growth tech business
- Exposure to strategic decision-making and cross-functional leadership
- Opportunities for career progression into team leadership or operational executive roles
- A collaborative and supportive team culture
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Project & Commercial Operations Manager [PMS, Hospitality] employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project & Commercial Operations Manager [PMS, Hospitality]
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality technology. Understanding how Property Management Systems (PMS) work and their impact on guest experiences will give you an edge during discussions with our team.
✨Tip Number 2
Network with professionals in the hospitality and tech sectors. Attend industry events or webinars to connect with potential colleagues and gain insights into the challenges they face, which can help you tailor your approach.
✨Tip Number 3
Brush up on your project management skills, especially with tools like Asana or Jira. Being able to demonstrate your proficiency in these platforms will show us that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Highlight specific examples where you've successfully worked with sales, finance, or product teams to improve operational efficiency, as this is crucial for the role.
We think you need these skills to ace Project & Commercial Operations Manager [PMS, Hospitality]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Project & Commercial Operations Manager position. Tailor your application to highlight relevant experience in project management and commercial operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in project management or commercial operations, particularly in a B2B SaaS or tech-driven environment. Use specific examples to demonstrate your ability to design and implement scalable operational frameworks.
Showcase Your Skills: Make sure to mention your strong organisational skills, attention to detail, and familiarity with project management tools like Asana or Jira. Highlight any experience with CRM/CPQ systems such as Salesforce or HubSpot, as these are relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the hospitality technology sector. Discuss how your skills align with Planet's mission to enhance guest experiences through innovative solutions.
How to prepare for a job interview at Planet Payment
✨Understand the Company and Its Mission
Before your interview, take some time to research Planet and its mission in the hospitality technology landscape. Familiarise yourself with their integrated platform and how it enhances guest experiences. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Project Management Skills
Given the emphasis on project management in this role, be prepared to discuss specific projects you've led in the past. Highlight your experience with tools like Asana or Jira, and explain how you ensured on-time and on-budget delivery. Use concrete examples to illustrate your ability to manage timelines, risks, and stakeholder communication.
✨Demonstrate Analytical Thinking
The role requires an analytical mindset, so be ready to discuss how you've used data to drive decision-making in previous positions. Prepare examples of how you've implemented reporting and analytics to improve operational efficiency or support performance monitoring. This will show that you can contribute to data-driven strategies at Planet.
✨Prepare for Cross-Functional Collaboration
Since the position involves working closely with Sales, Finance, and Product teams, think of examples where you've successfully collaborated across different functions. Be ready to discuss how you facilitated communication and alignment among diverse teams, as this will highlight your ability to thrive in a cross-functional environment.
