At a Glance
- Tasks: Lead database delivery and service quality across multiple platforms, ensuring smooth operations.
- Company: Join Planet, a global leader in tech and payments solutions for retail and hospitality.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Diverse workplace culture that values innovation and collaboration.
- Why this job: Make a real impact in a fast-paced environment while working with cutting-edge technology.
- Qualifications: Experience in technical delivery and database management, with strong hands-on DBA skills.
The predicted salary is between 56700 - 69300 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
We are seeking a Technical Delivery Manager - Database to own the delivery, service quality and day-to-day running of Planet's database estate across Microsoft SQL Server, Oracle and MySQL, spanning on-premise, Azure and AWS platforms within a large PCI DSS scope. This is a hands-on delivery and service management role rather than a line-management one: the database engineering capacity sits with our managed service partner, and your job is to make that engine deliver. You will be the single point of accountability for database work landing safely and on time - owning the change and maintenance calendar, driving the partner's DBA pods through the ticket and escalation queues, chairing the technical calls where competing priorities get resolved, and being the person the business comes to when a database problem needs an owner. Alongside the run, you will drive a live cost-optimisation agenda and carry the database evidence for PCI DSS and internal audit. The role reports to the Senior Director - DWP & Infrastructure Services.
What you will do:
- Database service delivery: Own end-to-end delivery of database work across the estate: changes, migrations, patching, upgrades and maintenance, each properly scoped, scheduled, communicated and completed without surprises to the business.
- Demand & ticket ownership: Act as day-to-day owner of the database ticket queue: triage incoming demand, set priority, chase progress, unblock the engineers doing the work, and keep requesters informed on where their request stands.
- Change & maintenance planning: Run the database change and maintenance calendar, taking work through CAB and the standard-change process, and coordinating downtime windows with application owners and affected user communities well in advance.
- Incident & escalation ownership: Serve as escalation point for database incidents and problems; drive them to resolution across teams and vendors, establish genuine root cause, and turn the outcome into a permanent fix or a standard.
- Managed service partner governance: Direct and hold to account the partner's DBA pods on Planet's behalf, working daily with their project managers, architects and DBAs to set priorities, agree approach and keep delivery moving; govern service quality against contracted SLAs, challenge rejected or stalled tickets, and manage scope boundaries.
- Cost optimisation & rationalisation: Own a standing cost-reduction agenda for the estate: disk and storage right-sizing, decommissioning unused databases, and powering off redundant servers; quantify the saving, assess the risk, and sequence the change so it actually lands.
- Reliability, HA & DR: Assure backup, recovery, high availability and disaster recovery arrangements across the estate are tested, evidenced, and genuinely meet agreed RTO and RPO commitments.
- Security & compliance: Own the database contribution to PCI DSS compliance and internal audit (encryption, access control, auditing, segregation of duties); govern patching and vulnerability remediation, and keep runbooks, SOPs and DR playbooks accurate and audit-ready.
- Technical ownership & stakeholders: Provide credible hands-on technical judgement on database design, performance and capacity; drive standardisation and automation of repeatable tasks; report into weekly and monthly governance forums, and partner with application, infrastructure, security and change teams so database considerations are built into projects early.
Who you are:
- Proven experience in a technical delivery, service delivery or database management role, accountable for database outcomes delivered largely through third-party or offshore teams.
- Strong hands-on background as a DBA or database engineer, with current working knowledge of Microsoft SQL Server and exposure to Oracle and MySQL across on-premise and cloud platforms.
- Demonstrable track record managing a managed service provider or outsourced tower - holding a vendor to SLAs, challenging performance, and driving delivery without direct line authority.
- Solid grounding in ITIL-aligned service management: incident, problem and change management, CAB, and structured maintenance and release scheduling.
- Experience owning backup, recovery, HA and DR arrangements and evidencing them against RTO and RPO commitments.
- Practical experience of infrastructure cost optimisation - storage right-sizing, decommissioning and consumption reduction - with the ability to quantify and defend the saving.
- Working knowledge of database security and regulatory compliance, ideally PCI DSS (or comparable such as SOC 2 / ISO 27001), and comfort producing evidence for formal audit.
- Excellent stakeholder management and written communication, with the confidence to chair technical calls, resolve competing priorities and keep senior stakeholders clearly informed.
- Highly organised and self-directed, able to hold many concurrent workstreams and keep every one of them moving.
- Payments / financial services background and familiarity with PCI DSS audit cycles (desirable).
- Experience of a large-scale migration or transformation programme, or of transitioning services between managed service providers (desirable).
- Exposure to PostgreSQL, NoSQL and modern data platforms (Cosmos DB, DynamoDB, MongoDB), and familiarity with Jira, Confluence and enterprise ITSM tooling (desirable).
- Relevant certifications such as Microsoft Azure Database Administrator, AWS Database Specialty, Oracle OCP, ITIL or PRINCE2, or a degree in Computer Science or equivalent experience (desirable).
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Summary
Location: Galway - Ireland; Warsaw - Poland; Home Worker UK - United Kingdom
Type: Full time
Technical Delivery Manager - Database in Moffat employer: Planet Payment
At Planet, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With our headquarters in London, we offer employees the opportunity to thrive in a fast-paced environment while working with some of the world's most recognised brands. Our commitment to employee growth is evident through our hybrid work model and focus on professional development, making Planet a rewarding place to build a meaningful career in the technology and payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Delivery Manager - Database in Moffat
✨Tap into Local Tech Meetups
Get yourself to local tech meetups or database management conferences. It's a really great way to meet industry professionals and potentially uncover unadvertised full-time roles. When chatting with people, mention your skills and interests in database management; you never know who might be looking for someone just like you!
✨Contribute to Open Source Projects
Diving into open-source projects can not only sharpen your database skills but also get you noticed by employers. Many companies look for candidates who actively contribute to projects – it shows initiative and a real passion for the field. Plus, it's a perfect excuse to connect with other developers and expand your professional network.
✨Utilise Professional Bodies
Sign up for professional bodies related to database management, like the British Computer Society. They often host events and networking opportunities that can lead directly to job openings in the full-time market. Plus, it adds a nice touch to your professional profile!
✨Showcase Your Skills in a Public Portfolio
As you’re on the hunt for that full-time role, make sure to have a public portfolio that displays your best database projects. This can easily set you apart from the competition. And when you apply for roles, definitely mention it – it shows employers you mean business and are proud of your work!
We think you need these skills to ace Technical Delivery Manager - Database in Moffat
Some tips for your application 🫡
Show off your database skills:When applying for a full-time role in database management, it’s super important to highlight your skills with specific database technologies like SQL, NoSQL, or any relevant data visualisation tools. We want to see how you've used these tools in real projects, so don't shy away from detailing your hands-on experience!
Tailor your CV for data:Make sure your CV is structured clearly, focusing on your previous experience in database management. Use specific metrics to demonstrate your impact, like how you improved data retrieval times or reduced errors. This isn't just about what you've done; it’s about what you’ve achieved with your skills!
Craft a compelling cover letter:In your cover letter, share what excites you about database management and how you can contribute to Planet Payment. Mention any relevant projects where you tackled challenges or implemented new solutions. Let us know why you want to join our team and how your passion aligns with our goals.
Document your projects:If you've worked on interesting database projects—maybe during your studies or in previous roles—be sure to include those in your application. If you can, link to a portfolio or GitHub repo where we can see examples of your work. Having a tangible showcase of your skills will really make your application stand out!
How to prepare for a job interview at Planet Payment
✨Brush Up on Database Tools
Make sure you're well-versed with popular database management systems like MySQL, PostgreSQL, or MongoDB. Incorporating real-world examples of how you've used these tools in past projects will show that you can put theory into practice, which is something Planet Payment will definitely appreciate.
✨Know Your SQL Inside Out
Get ready for some technical questions focused on SQL queries and database design. We should anticipate coding challenges where you might need to optimise queries or design a database schema on the spot. Practising these problems will build our confidence to impress in the interview.
✨Demonstrate Problem-Solving Skills
Besides just technical know-how, be prepared to answer scenario-based questions that test your critical thinking and problem-solving abilities. Think about how you would approach data integrity issues or handle performance bottlenecks — Planet Payment will want to see your analytical side!
✨Show Your Collaboration Spirit
Since this is a full-time role, it's crucial to highlight how you've collaborated with cross-functional teams or contributed to team projects in the past. Emphasising our interpersonal skills will demonstrate that you’re not just a tech wizard, but also a team player who fits well with Planet Payment's culture.
