About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role overview:We are seeking a Technical Delivery Manager - Database to own the delivery, service quality and day-to-day running of Planet's database estate across Microsoft SQL Server, Oracle and MySQL, spanning on-premise, Azure and AWS platforms within a large PCI DSS scope. This is a hands-on delivery and service management role rather than a line-management one: the database engineering capacity sits with our managed service partner, and your job is to make that engine deliver. You will be the single point of accountability for database work landing safely and on time - owning the change and maintenance calendar, driving the partner's DBA pods through the ticket and escalation queues, chairing the technical calls where competing priorities get resolved, and being the person the business comes to when a database problem needs an owner. Alongside the run, you will drive a live cost-optimisation agenda and carry the database evidence for PCI DSS and internal audit. The role reports to the Senior Director - DWP & Infrastructure Services.What you will do:Database service delivery - Own end-to-end delivery of database work across the estate: changes, migrations, patching, upgrades and maintenance, each properly scoped, scheduled, communicated and completed without surprises to the business.Demand & ticket ownership - Act as day-to-day owner of the database ticket queue: triage incoming demand, set priority, chase progress, unblock the engineers doing the work, and keep requesters informed on where their request stands.Change & maintenance planning - Run the database change and maintenance calendar, taking work through CAB and the standard-change process, and coordinating downtime windows with application owners and affected user communities well in advance.Incident & escalation ownership - Serve as escalation point for database incidents and problems; drive them to resolution across teams and vendors, establish genuine root cause, and turn the outcome into a permanent fix or a standard.Managed service partner governance - Direct and hold to
Technical Delivery Manager - Database in London employer: Planet Payment
At Planet, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our diverse opportunities for professional development, particularly in the fast-paced technology sector. With our headquarters in London, we provide a hybrid work model that balances office engagement with flexibility, ensuring our team members thrive both personally and professionally.
