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For Companies At a Glance
- Tasks: Manage and grow relationships with strategic hotel customers in the French region.
- Company: Global leader in integrated technology and payments solutions for retail and hospitality.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality sector.
- Qualifications: Fluent in French and English with experience in hotel operations and hospitality technology.
- Other info: Diverse workplace valuing qualifications and merit, with a focus on customer-first mindset.
The predicted salary is between 36000 - 60000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
Who you are
- The ideal candidate will be fluent in French and English.
- Strong understanding of hotel operations and hospitality technology.
- Customer-first mindset focused on retention, growth, and strategic partnership.
What you will do
- Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
- Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
- Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
- Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
- Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
- Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Senior Account Manager with French in London employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager with French in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings at companies like Planet.
✨Tip Number 2
Prepare for interviews by researching Planet's products and services. Understand how they integrate technology and payments solutions for hotels. This will help you showcase your knowledge and passion during the interview process.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Account Manager. Highlight your customer-first mindset and any relevant successes in account management to impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Planet and being part of our exciting journey.
We think you need these skills to ace Senior Account Manager with French in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in account management, especially in the hospitality sector, and don’t forget to showcase your fluency in French and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the hospitality industry and how your skills can help drive customer retention and growth at Planet.
Showcase Your Customer-First Mindset: In your application, emphasise your customer-first approach. Share examples of how you've successfully managed relationships and delivered value to clients in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Planet Payment
✨Know Your Stuff
Make sure you understand the hospitality technology landscape and how Planet's solutions fit into it. Brush up on key terms and trends in the industry, as well as the specific needs of hotel customers. This will help you speak confidently about how you can add value.
✨Showcase Your Customer-First Mindset
Prepare examples that demonstrate your ability to build strong relationships and drive customer retention. Think about times when you've gone above and beyond for a client or identified new opportunities for them. This will show that you truly understand the importance of a customer-first approach.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might need to handle customer escalations or lead a renewal discussion. Practise these situations beforehand so you can showcase your problem-solving skills and strategic thinking in real-time.
✨Ask Insightful Questions
Prepare thoughtful questions about Planet's current challenges and future goals in the hospitality sector. This not only shows your interest in the company but also gives you a chance to demonstrate your understanding of the market and how you can contribute to their success.
