At a Glance
- Tasks: Manage key hospitality accounts and drive revenue growth through strong relationships.
- Company: Join Planet, a global tech leader in hospitality solutions.
- Benefits: Hybrid work model, career development, and a diverse workplace.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Shape customer experiences and influence business growth in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Planet
Planet is a global technology company delivering innovative solutions that power customer experiences across hospitality and beyond. Within Planet, Hoist Group is a leading networking technology partner in the hospitality sector, specialising in the design, delivery, and support of complex IP networks. Our solutions enable hotels to deliver seamless connectivity and digital guest experiences through high-speed internet access, IPTV, and related network services, supported by 24/7 operational excellence. With a strong global presence and continued investment, Planet operates at the forefront of a fast-moving and highly competitive technology market.
Role Overview:
As a Relationship Manager, you will take ownership of a portfolio of strategic hospitality customers, focusing on building long-term relationships, ensuring high levels of customer satisfaction, and driving revenue growth across our networking solutions. You will act as the primary point of contact for your accounts, managing the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities. This role combines strong account management capability with a proactive commercial mindset.
What you will do:
- Account Management & Relationship Ownership
- Act as the primary point of contact for assigned Key Accounts, owning the end-to-end customer relationship.
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within hospitality organisations.
- Lead regular customer meetings to review performance, service quality, and future opportunities.
- Develop and maintain structured Key Account plans with clear, measurable objectives.
- Commercial Growth & Sales Delivery
- Identify and deliver revenue growth opportunities through cross-sell, upsell, and new business within existing accounts.
- Manage RFI/RFP processes, proposals, and commercial discussions.
- Lead contract negotiations and support the closure of new business opportunities.
- Maintain a strong pipeline of opportunities and deliver against revenue and growth targets.
- Operational & Service Oversight
- Work closely with internal delivery and technical teams to ensure successful implementation and service quality.
- Act as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction.
- Maintain a strong focus on service excellence and long-term retention.
- Planning, Reporting & Governance
- Maintain accurate CRM records, pipeline tracking, and account documentation.
- Provide regular reporting and updates on account performance, risks, and opportunities.
- Monitor competitor activity, pricing trends, and market developments to inform account strategy.
- Collaboration & Market Engagement
- Work collaboratively with internal teams across sales, operations, and support functions.
- Contribute to team initiatives and share best practice to improve overall performance.
- Represent the business in customer engagements and industry events.
Who you are:
- Proven experience in Key Account Management/Relationship Management/Customer Success, ideally within technology or networking solutions.
- Strong background in hospitality technology and networking environments (e.g. IP networks, connectivity, or digital guest solutions).
- Demonstrated ability to grow accounts through a combination of relationship management and commercial delivery.
- Experience managing complex customer relationships with multiple stakeholders.
- Strong commercial acumen with experience managing proposals, contracts, and negotiations.
- Excellent communication, presentation, and stakeholder management skills.
- Organised and structured, with strong pipeline and account planning capability.
- Experience using CRM systems such as Salesforce.
- Self-motivated, resilient, and comfortable operating in a fast-paced, evolving environment.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need. Join a fast-growing, innovative organisation where you will have the opportunity to shape customer relationships, influence business growth, and develop your career in a dynamic global environment. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Relationship Manager – Networking (Hospitality) in London employer: Planet Payment
At Planet, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With our headquarters in London, we offer employees the opportunity to thrive in a fast-paced environment while working with some of the world's most recognised brands. Our commitment to employee growth is evident through our hybrid work model and focus on professional development, making Planet a rewarding place to build a meaningful career in the technology and payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager – Networking (Hospitality) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Planet Payment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Planet Payment
Don't be shy about reaching out to Planet Payment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Relationship Manager – Networking (Hospitality) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Planet Payment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Planet Payment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
