At a Glance
- Tasks: Provide hands-on IT support, troubleshoot tech issues, and ensure meeting rooms are event-ready.
- Company: Join Planet, a leading tech company transforming payments with a focus on customer experience.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth in a dynamic environment.
- Other info: Diverse workplace valuing qualifications and merit, with a fast-paced, exciting tech market.
- Why this job: Be the face of IT, making a real impact on colleagues' daily experiences and events.
- Qualifications: Experience in onsite IT support, strong hardware skills, and knowledge of Windows and macOS.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
This role provides hands-on, in-person support for Planet’s office-based colleagues and executives, covering walk-up support, desk-side fixes, meeting-room and Microsoft Teams Rooms technology, and hands-and-feet support for the infrastructure and other IT teams. Day to day, you will be the visible face of IT in the office, resolving issues quickly, preparing devices and spaces, and keeping collaboration technology reliable.
What you will do:
- Walk-up & desk-side support — Provide in-person support at the tech bar and at desks for endpoint, peripheral, application, and connectivity issues.
- Meeting rooms & Teams Rooms — Set up, maintain, and troubleshoot meeting-room AV and Microsoft Teams Rooms; ensure spaces are event-ready.
- VIP & executive support — Deliver responsive, white-glove support to senior stakeholders and their events and presentations.
- Device lifecycle — Image, provision, deploy, and collect Windows and macOS devices; manage starters, leavers, and hardware refreshes.
- Hands & feet — Provide on-site support for infrastructure, networks, and remote teams - cabling, comms rooms, printers, and hardware swaps.
- Stock & asset management — Manage local hardware stock and consumables and keep asset records accurate for on-site equipment.
- Incident & request handling — Own walk-up and assigned tickets in the ITSM tool (Jira Service Management) to resolution within SLA.
- Events & moves — Support office moves, floor changes, and on-site events, coordinating with facilities and other IT teams.
- Documentation — Maintain runbooks and asset records; share knowledge with the wider service desk.
Success Measures: Office colleagues and executives supported in person with fast, high-quality resolution; meeting rooms and Teams Rooms reliably event-ready; accurate on-site asset records.
Who you are:
- Proven onsite / desk-side IT support experience, ideally supporting senior stakeholders.
- Strong hands-on hardware skills across laptops, desktops, peripherals, printers, and mobile devices.
- Experience supporting meeting-room AV and Microsoft Teams Rooms.
- Good working knowledge of Windows 10/11, macOS, and Microsoft 365.
- Device provisioning experience with Intune (Autopilot) and/or JAMF.
- Comfortable with basic networking and cabling - patching, Wi-Fi, and comms-room hands-and-feet.
- Confident using ITSM tooling and working to SLAs.
- Excellent interpersonal skills and a professional, customer-first manner.
- Able to work on-site full time and to lift and handle IT equipment as needed.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Onsite Engineer in London employer: Planet Payment
At Planet, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With our headquarters in London, we offer employees the opportunity to thrive in a fast-paced environment while working with some of the world's most recognised brands. Our commitment to employee growth is evident through our hybrid work model and focus on professional development, making Planet a rewarding place to build a meaningful career in the technology and payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Planet Payment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Planet Payment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Planet Payment!
✨Direct Apply to Planet Payment
Let's not forget to apply directly through the Planet Payment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Planet Payment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Planet Payment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Planet Payment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
