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For Companies At a Glance
- Tasks: Manage and grow relationships with strategic hotel customers in the French region.
- Company: Join Planet, a global leader in integrated technology and payments solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Diversity is valued; apply now to grow your career in tech!
- Why this job: Be part of a dynamic team delivering innovative hospitality software solutions.
- Qualifications: Fluent in French and English with a strong understanding of hotel operations.
The predicted salary is between 43200 - 72000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
Who you are
- The ideal candidate will be fluent in French and English.
- Strong understanding of hotel operations and hospitality technology.
- Customer-first mindset focused on retention, growth, and strategic partnership.
What you will do
- Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
- Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
- Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
- Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
- Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
- Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Senior Account Manager in Dingwall employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Dingwall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Planet and its products inside out. Understand their customer base and think about how your experience aligns with their needs. We want to see you shine, so practice common interview questions and have your own ready to go!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who are proactive and engaged!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Planet. Let’s make this happen together!
We think you need these skills to ace Senior Account Manager in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience in account management, especially in hospitality tech, and don’t forget to showcase your bilingual skills in French and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the hospitality sector and how your customer-first mindset aligns with our mission at Planet. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer retention and growth. Numbers speak volumes, so if you’ve increased revenue or improved client satisfaction, let us know!
Apply Through Our Website: We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way to ensure we see your amazing skills and experience!
How to prepare for a job interview at Planet Payment
✨Know Your Stuff
Make sure you understand Planet's products and how they fit into the hospitality sector. Brush up on the latest trends in hotel operations and technology, so you can speak confidently about how you can add value to their clients.
✨Showcase Your Customer-First Mindset
Prepare examples from your past experiences where you've successfully managed client relationships, driven retention, or identified growth opportunities. This will demonstrate your ability to align with Planet's customer-first approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific customer escalations or account planning scenarios. Think through potential challenges and how you would resolve them, showcasing your problem-solving skills and strategic thinking.
✨Build Rapport with Interviewers
Since this role involves stakeholder management, practice building rapport during your interview. Engage with your interviewers, ask insightful questions about their experiences at Planet, and show genuine interest in their work culture.