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- Tasks: Lead a team in delivering exceptional customer service and maintaining high food safety standards.
- Company: Join Planet Organic, a company dedicated to health and sustainability.
- Benefits: Enjoy a 35% discount, 28 days holiday, and career development opportunities.
- Why this job: Make a positive impact while developing your leadership skills in a fun environment.
- Qualifications: Proven leadership and retail experience, with a passion for food and health.
- Other info: Flexible shifts available; be part of a welcoming team!
The predicted salary is between 27600 - 39000 £ per year.
Team Leader – Tills & Grocery – Full Time
Department: Tills & Grocery
Employment Type: Permanent
Location: Chiswick
Reporting To: Store Manager
Compensation: £13.25 / hour
Description
As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include overseeing daily operations, training and mentoring team members, and maintaining our high standards of food safety and quality. With opportunities for leadership development, you’ll be supported from day one as you continue your journey with Planet Organic.
Key Responsibilities
- Lead by example to make every customer experience enjoyable and informative.
- Train and develop team members, ensuring they are knowledgeable about our products and the benefits of organic and natural options.
- Oversee customer service at till points, ensuring transactions are processed accurately and efficiently.
- Maintain high standards of food hygiene and ensure compliance with health and safety guidelines to create a safe and clean environment for both customers and staff.
- Analyse sales and wastage and send reports to senior management as requested.
- Place orders and manage stock to ensure optimal inventory levels.
- Train new starters and lead their progression within the team.
- Work as part of a team to complete daily tasks, including opening and closing the store in the absence of a duty manager when necessary.
- Collaborate with your team to prioritise and complete daily tasks, including stock management and presentation, while fostering a positive team atmosphere.
- Providing support for store operations by assisting with store opening and closing procedures, and other managerial duties as needed.
- This is not an exhaustive list of responsibilities and may change based on business needs.
What We\’re Looking For
- Proven leadership skills with a focus on excellent customer service.
- Passionate about food, health, and well-being, with the ability to inspire and motivate others.
- Strong understanding of food hygiene and health and safety practices in a retail and food & drink servery environment.
- Previous retail experience is essential, with supervisory or team lead experience preferred.
- Our stores operate during evenings, weekends, and public holidays, so we\’re looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.
Benefits
- 35% colleague discount across all stores
- 28 days of holiday per year (pro-rata)
- Access to benefits after passing probation
- Access to pension arrangements after passing probation
- Excellent opportunities for career development and progression
- Be part of a welcoming team that\’s dedicated to making a positive impact
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Team Leader - Tills & Grocery - Full Time employer: Planet Organic
Contact Detail:
Planet Organic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Tills & Grocery - Full Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Organic's social media and website. This will help you understand their values and mission, so you can show how you fit right in.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or improved customer service. We want to hear about your experiences, so be ready to share them during the interview.
✨Tip Number 3
Dress the part! When you come for your interview, make sure you look smart and professional. It shows that you care about the role and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - Tills & Grocery - Full Time
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for food, health, and sustainability right from the start. Share why you’re excited about the role and how you can inspire others in your application.
Tailor Your CV: Make sure your CV highlights your leadership skills and relevant retail experience. We want to see how you've led teams before and provided excellent customer service, so be specific!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Planet Organic
✨Know Your Stuff
Familiarise yourself with Planet Organic's mission and values, especially around health and sustainability. Be ready to discuss how your passion for food and well-being aligns with their goals. This shows you’re not just looking for any job, but that you genuinely care about what they stand for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you trained or mentored others, and be ready to share specific outcomes. Highlighting your ability to inspire and motivate will resonate well with the interviewers.
✨Customer Service is Key
Since this role focuses heavily on customer experience, come equipped with stories that demonstrate your commitment to excellent service. Discuss how you’ve handled difficult situations or gone above and beyond for customers in previous roles.
✨Be Ready for Practical Questions
Expect questions about food hygiene and health and safety practices. Brush up on relevant regulations and be prepared to discuss how you would maintain high standards in these areas. Showing that you understand the importance of these practices will set you apart.