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- Tasks: Lead a team in delivering exceptional customer service and maintaining high food safety standards.
- Company: Join Planet Organic, a leader in promoting health and sustainability in the community.
- Benefits: Enjoy a 35% discount, 28 days holiday, and great career development opportunities.
- Why this job: Be part of a positive team culture while making a real impact on health and well-being.
- Qualifications: Previous retail experience is essential; leadership skills and a passion for food are a must.
- Other info: Flexible shifts required, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include overseeing daily operations, training and mentoring team members, and maintaining our high standards of food safety and quality. With opportunities for leadership development, you’ll be supported from day one as you continue your journey with Planet Organic.
Details
- Department: Tills & Grocery
- Location: Chiswick
- Compensation: £13.25 / hour
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Retail
Responsibilities
- Lead by example to make every customer experience enjoyable and informative.
- Train and develop team members, ensuring they are knowledgeable about our products and the benefits of organic and natural options.
- Oversee customer service at till points, ensuring transactions are processed accurately and efficiently.
- Maintain high standards of food hygiene and ensure compliance with health and safety guidelines to create a safe and clean environment for both customers and staff.
- Analyse sales and wastage and send reports to senior management as requested.
- Place orders and manage stock to ensure optimal inventory levels.
- Train new starters and lead their progression within the team.
- Work as part of a team to complete daily tasks, including opening and closing the store in the absence of a duty manager when necessary.
- Collaborate with your team to prioritise and complete daily tasks, including stock management and presentation, while fostering a positive team atmosphere.
- Providing support for store operations by assisting with store opening and closing procedures, and other managerial duties as needed.
- This is not an exhaustive list of responsibilities and may change based on business needs.
What We\’re Looking For
- Proven leadership skills with a focus on excellent customer service.
- passionate about food, health, and well-being, with the ability to inspire and motivate others.
- Strong understanding of food hygiene and health and safety practices in a retail and food & drink servery environment.
- Previous retail experience is essential, with supervisory or team lead experience preferred.
- Our stores operate during evenings, weekends, and public holidays, so we\’re looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.
Benefits
- 35% colleague discount across all stores
- 28 days of holiday per year (pro-rata)
- Access to benefits after passing probation
- Access to pension arrangements after passing probation
- Excellent opportunities for career development and progression
- Be part of a welcoming team that\’s dedicated to making a positive impact
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Team Leader - Tills & Grocery - Full Time employer: Planet Organic
Contact Detail:
Planet Organic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Tills & Grocery - Full Time
✨Tip Number 1
Familiarise yourself with Planet Organic's mission and values. Understanding their commitment to health and sustainability will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated others or improved customer service.
✨Tip Number 3
Research food hygiene and health and safety practices relevant to retail environments. Being knowledgeable about these topics will not only impress during interviews but also show your commitment to maintaining high standards.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working evenings, weekends, and public holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Team Leader - Tills & Grocery - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership. Emphasise any previous roles where you trained or mentored team members, as well as your understanding of food hygiene and health and safety practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food, health, and sustainability. Share specific examples of how you've provided excellent customer service and led teams in the past, demonstrating your ability to inspire and motivate others.
Highlight Flexibility: Since the role requires flexibility with shift patterns, mention your availability clearly. If you have experience working evenings, weekends, or public holidays, be sure to include that in your application.
Showcase Team Collaboration: Discuss your experience working as part of a team in your application. Highlight any instances where you collaborated with colleagues to complete tasks or improve customer experiences, as this aligns with the responsibilities of the role.
How to prepare for a job interview at Planet Organic
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully led a team in the past, focusing on your approach to motivating and inspiring others.
✨Know Your Products
Familiarise yourself with Planet Organic's product range, especially organic and natural options. Being knowledgeable about the benefits of these products will show your passion for health and sustainability, which is key to the role.
✨Emphasise Customer Service
Highlight your commitment to excellent customer service. Prepare to discuss situations where you went above and beyond to ensure a positive customer experience, as this aligns with the company's mission.
✨Understand Food Hygiene Standards
Brush up on food hygiene and health and safety practices relevant to retail. Be ready to discuss how you would maintain high standards in these areas, as they are critical to the role and the company's operations.
