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- Tasks: Lead a team to deliver exceptional customer service and maintain high food safety standards.
- Company: Join Planet Organic, a community-focused company promoting health and sustainability.
- Benefits: Enjoy a 35% discount, 28 days holiday, and great career development opportunities.
- Why this job: Make a positive impact while developing your leadership skills in a fun environment.
- Qualifications: Proven leadership skills and previous retail experience are essential.
- Other info: Flexible shifts available; be part of a welcoming team dedicated to well-being.
The predicted salary is between 22000 - 36000 £ per year.
As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include overseeing daily operations, training and mentoring team members, and maintaining our high standards of food safety and quality. With opportunities for leadership development, you'll be supported from day one as you continue your journey with Planet Organic.
Key Responsibilities
- Lead by example to make every customer experience enjoyable and informative.
- Train and develop team members, ensuring they are knowledgeable about our products and the benefits of organic and natural options.
- Oversee customer service at till points, ensuring transactions are processed accurately and efficiently.
- Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
- Maintain high standards of food hygiene and ensure compliance with health and safety guidelines to create a safe and clean environment for both customers and staff.
- Analyse sales and wastage and send reports to senior management as requested.
- Place orders and manage stock to ensure optimal inventory levels.
- Train new starters and lead their progression within the team.
- Work as part of a team to complete daily tasks, including opening and closing the store in the absence of a duty manager when necessary.
- Collaborate with your team to prioritise and complete daily tasks, including stock management and presentation, while fostering a positive team atmosphere.
- Providing support for store operations by assisting with store opening and closing procedures, and other managerial duties as needed.
This is not an exhaustive list of responsibilities and may change based on business needs.
What We're Looking For
- Proven leadership skills with a focus on excellent customer service.
- Passionate about food, health, and well-being, with the ability to inspire and motivate others.
- Strong understanding of food hygiene and health and safety practices in a retail and food & drink servery environment.
- Previous retail experience is essential, with supervisory or team lead experience preferred.
- Our stores operate during evenings, weekends, and public holidays, so we're looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.
Benefits
- 35% colleague discount across all stores
- 28 days of holiday per year (pro-rata)
- Access to benefits after passing probation
- Access to pension arrangements after passing probation
- Excellent opportunities for career development and progression
- Be part of a welcoming team that's dedicated to making a positive impact
Team Leader - Tills & Grocery - Full Time in London employer: Planet Organic
Contact Detail:
Planet Organic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Tills & Grocery - Full Time in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Organic's social media and website. This will help you understand their values and mission, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and passion for health and sustainability align with the role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows you care about the opportunity and are ready to represent Planet Organic's values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - Tills & Grocery - Full Time in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for food, health, and sustainability in your application. Share any relevant experiences that highlight your commitment to these values, as they resonate with our mission at Planet Organic.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Leader role. Highlight your leadership experience and customer service skills, as these are key to succeeding in this position.
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join our team. Be genuine and specific about what excites you about the role and how you can contribute to creating enjoyable customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Planet Organic
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by Planet Organic. Brush up on organic food benefits and sustainability practices, as this will show your passion for health and well-being during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve trained or mentored others, and be ready to discuss how you can inspire and motivate your future team at Planet Organic.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share specific instances where you’ve gone above and beyond to ensure a great experience for customers, as this aligns perfectly with the role’s focus on exceptional service.
✨Flexibility and Teamwork
Since the role requires flexibility with shifts, be prepared to discuss your availability and how you work well within a team. Highlight any experiences where you’ve collaborated with others to achieve common goals, especially in a retail environment.