Duty Manager

At Planet Organic, we have always been more than a shop. We do more for our customers, neighbourhoods, employees, suppliers, and the planet than simply buying and selling products. We believe in promoting health in our communities through organic, natural, and sustainable products, and supporting the earth’s biodiversity. We care deeply about the communities we are a part of. We are a values‑led and commercially‑driven business.

ROLE OVERVIEW

As a Duty Manager at Planet Organic, you are a key player in bringing our mission to life every day. You’ll be leading by example, guiding your team to deliver excellent service, and ensuring that the store runs smoothly and efficiently. You’ll have the opportunity to inspire others, drive results, and make a real difference in your community – all while growing and developing in your career. If you’re passionate about health, sustainability, and exceptional customer experiences, this role is for you.

Please note that this role is being advertised for our Queens Park store. This location will be used for the interview process and for training purposes. Once training is complete, you will be assigned to another store. We currently have eight stores across London (Zones 1‑3). In your application, please let us know which locations would be most convenient for you to travel to. We’re looking forward to hearing from you!

KEY RESPONSIBILITIES

• Team Leadership: Lead, motivate, and support your team to deliver outstanding customer service. Ensure the team is equipped with the right tools, training, and knowledge to succeed and grow.
• Customer Experience: Provide a welcoming and enjoyable experience for every customer. Lead by example on the shop floor, assisting customers and resolving any concerns with a positive attitude and quick action.
• Sales & Performance: Maximise store performance by achieving sales targets, monitoring KPIs, and helping your team understand how they can contribute to success.
• Operational Efficiency: Oversee store operations, ensuring everything runs smoothly – from inventory management to product displays, stock levels, and more. Keep an eye on the details to ensure nothing is overlooked.
• Team Management: Support recruitment, training, and development of team members. Create a positive working environment where everyone feels valued and motivated to contribute their best.
• Inventory & Stock Control: Ensure stock levels are maintained, with careful attention to sales trends, stock rotation, and merchandising to avoid wastage and ensure product availability.
• Food Hygiene & Health & Safety: Ensure high standards of food hygiene and safety are maintained throughout the store. Comply with all health and safety regulations to ensure the safety and well‑being of both staff and customers.
• Financial Responsibility: Assist with managing expenses, tracking budgets, and preparing reports to ensure we meet our financial goals while maintaining operational excellence.
• Administrative Support: Handle essential paperwork, including payroll, schedules, and performance reviews. Support the management team with day‑to‑day administrative tasks as needed.

This is not an exhaustive list of responsibilities and may change based on business needs.

WHAT WE’RE LOOKING FOR

• Retail Experience: Previous experience as a Duty Manager or Team Leader in a retail environment, with a proven track record of managing teams and delivering exceptional results.
• Proven Leadership: You’ve got experience leading teams, with a knack for fostering collaboration, enthusiasm, and motivation to drive high performance.
• Customer‑Centric: A natural communicator, you lead by example and know how to make every customer feel valued.
• Operational Know‑How: You’re organised, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Passionate About Health & Well‑being: You share our passion for organic, sustainable living and are excited to inspire others about the benefits of our products.

BENEFITS

• 35% colleague discount across all stores
• 28 days of holiday per year (pro‑rata)
• Quarterly performance bonus based on KPIs, aligning your contribution with store success
• Access to wellbeing support and resources from day one through the Retail Trust
• Access to our benefits platform after passing 3 months service
• Access to pension arrangements after 3 months service
• Excellent opportunities for career development and progression
• Be part of a welcoming team that’s dedicated to making a positive impact

Planet Organic is committed to breaking down the barriers that block employment opportunities for different groups of people and to recognising, accommodating, and appreciating people’s different backgrounds, experiences, knowledge, and skills. We are committed to encouraging diversity among our workforce in every sense. Our aim is for our colleagues to be truly representative of our local communities and our customers, and for each colleague to feel respected and able to give their best.

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