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- Tasks: Lead a team to deliver exceptional customer service and ensure smooth store operations.
- Company: Join Planet Organic, a brand committed to health and sustainability.
- Benefits: Enjoy a 35% discount, 28 days holiday, and performance bonuses.
- Other info: Great opportunities for career development in a supportive environment.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Retail management experience and a passion for customer service.
The predicted salary is between 30750 - 33750 £ per year.
As a Duty Manager at Planet Organic, you are a key player in bringing our mission to life every day. You’ll be leading by example, guiding your team to deliver excellent service, and ensuring that the store runs smoothly and efficiently. You’ll have the opportunity to inspire others, drive results, and make a real difference in your community - all while growing and developing in your career. If you’re passionate about health, sustainability, and exceptional customer experiences, this role is for you.
Please note that this role is being advertised for our Queens Park store. This location will be used for the interview process and for training purposes. Once training is complete, you will be assigned to another store. We currently have eight stores across London (Zones 1-3). In your application, please let us know which locations would be most convenient for you to travel to.
Key Responsibilities:
- Team Leadership: Lead, motivate, and support your team to deliver outstanding customer service. Ensure the team is equipped with the right tools, training, and knowledge to succeed and grow.
- Customer Experience: Provide a welcoming and enjoyable experience for every customer. Lead by example on the shop floor, assisting customers and resolving any concerns with a positive attitude and quick action.
- Sales & Performance: Maximise store performance by achieving sales targets, monitoring KPIs, and helping your team understand how they can contribute to success.
- Operational Efficiency: Oversee store operations, ensuring everything runs smoothly - from inventory management to product displays, stock levels, and more. Keep an eye on the details to ensure nothing is overlooked.
- Team Management: Support recruitment, training, and development of team members. Create a positive working environment where everyone feels valued and motivated to contribute their best.
- Inventory & Stock Control: Ensure stock levels are maintained, with careful attention to sales trends, stock rotation, and merchandising to avoid wastage and ensure product availability.
- Food Hygiene & Health & Safety: Ensure high standards of food hygiene and safety are maintained throughout the store. Comply with all health and safety regulations to ensure the safety and well-being of both staff and customers.
- Financial Responsibility: Assist with managing expenses, tracking budgets, and preparing reports to ensure we meet our financial goals while maintaining operational excellence.
- Administrative Support: Handle essential paperwork, including payroll, schedules, and performance reviews. Support the management team with day-to-day administrative tasks as needed.
This is not an exhaustive list of responsibilities and may change based on business needs.
Skills, Knowledge and Expertise:
- Retail Experience: Previous experience as a Duty Manager or Team Leader in a retail environment, with a proven track record of managing teams and delivering exceptional results.
- Proven Leadership: You’ve got experience leading teams, with a knack for fostering collaboration, enthusiasm, and motivation to drive high performance.
- Customer-Centric: A natural communicator, you lead by example and know how to make every customer feel valued.
- Operational Know-How: You’re organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Passionate About Health & Well-being: You share our passion for organic, sustainable living and are excited to inspire others about the benefits of our products.
Benefits:
- 35% colleague discount across all stores
- 28 days of holiday per year (pro-rate)
- Quarterly performance bonus based on KPIs, aligning your contribution with store success
- Access to wellbeing support and resources from day one through the Retail Trust
- Access to our benefits platform after passing 3 months service
- Access to pension arrangements after 3 months service
- Excellent opportunities for career development and progression
- Be part of a welcoming team that's dedicated to making a positive impact
Duty Manager - Store Management - Full Time employer: Planet Organic Limited
Contact Detail:
Planet Organic Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Store Management - Full Time
✨Tip Number 1
Get to know the company! Before your interview, dive into Planet Organic's mission and values. This way, you can show how your passion for health and sustainability aligns with their goals. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer-centric approach, as these are key for the Duty Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps you feel more confident when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager - Store Management - Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for health and sustainability shine through. We want to see how excited you are about making a difference in the community and inspiring others with our products.
Tailor Your Experience: Make sure to highlight your previous retail experience and leadership skills. We’re looking for someone who can lead a team effectively, so share specific examples of how you've motivated others and achieved results in past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the Duty Manager role. Avoid fluff and focus on what matters!
Location Preferences Matter: Don’t forget to mention which store locations are most convenient for you in your application. This helps us understand your preferences and makes the process smoother for everyone involved.
How to prepare for a job interview at Planet Organic Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Planet Organic’s mission and values. Understand their focus on health, sustainability, and customer experience. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you motivated your team or resolved conflicts. Highlight how you can inspire others to deliver exceptional service.
✨Demonstrate Customer-Centricity
Be ready to discuss how you’ve provided excellent customer service in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the store’s operations, team dynamics, and performance metrics. This shows your genuine interest in the role and helps you understand how you can contribute to the store's success.