At a Glance
- Tasks: Lead onboarding processes to ensure clients thrive and engage from day one.
- Company: Join Planet Mark, a sustainability-focused company making a positive impact.
- Benefits: Enjoy generous leave, healthcare, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that values sustainability and client success.
- Qualifications: Experience in client onboarding and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Department: Operations
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Head of Client Services and Onboarding
Description
We see a world where we all contribute to a thriving planet and together, we are a collective force for good. Planet Mark is a sustainability certification which recognises outstanding achievements, encourages action, and builds an empowered community of like‑minded individuals. We work with businesses to rigorously measure their carbon footprint and social value, engage their staff and supply chain to unlock their knowledge and drive passion for change, and communicate their progress to build a positive brand. We help businesses put a purpose at the heart of their organisation that brings social, environmental, and economic considerations together.
We’re looking for an experienced Onboarding Manager to join SafePlanet. This is a client‑facing role where you’ll take ownership of onboarding processes, ensuring clients are set up for long‑term success while driving strong engagement, contractor retention, and commercial outcomes from day one.
What that means day to day:
- Leading and delivering tailored onboarding plans to ensure clients are successfully implemented from sale through to go‑live.
- Acting as the main point of contact during onboarding, providing a professional and smooth client experience.
- Managing mobilisation timelines and ensuring all pre‑implementation milestones are achieved.
- Monitoring onboarding performance and taking proactive steps to improve contractor conversion and retention.
- Collaborating with Sales, Account Management, Marketing, and Operations to ensure a seamless client journey.
What you’ll need to be successful:
- You will have experience managing onboarding or mobilisation processes and supporting client accounts within a commercial environment.
- You should be confident working cross‑functionally, ensuring a smooth client journey from sale to implementation.
- You will be highly organised and process‑driven, with the ability to manage multiple priorities in a fast‑paced setting.
- Strong communication skills are essential, enabling you to build relationships and clearly present insights to stakeholders.
- You will also be data‑driven, able to monitor performance, identify trends, and take action to improve outcomes such as conversion, retention, and client satisfaction.
Experience:
- Managing client onboarding or mobilisation processes.
- Supporting client accounts.
- Strong stakeholder management skills.
- Strong reporting and performance tracking capability.
- Proficiency in Microsoft Office.
- Experience in SaaS, compliance, accreditation, or B2B services.
- Working in KPI‑driven, revenue‑focused environments.
- Familiarity with CRM and reporting systems.
- Experience and knowledge within a carbon accounting or sustainability environment.
What you'll get in return:
- Enhanced Parental Leave.
- Generous annual leave.
- Healthcare Plan.
- Annual Giving Day – an extra day to give back to yourself or your community.
- Cycle‑to‑work Scheme.
- Pension scheme with employer contributions.
- Life Assurance.
- Rewards Program – access to discounts and cashback.
- LinkedIn Learning License for upskilling & development.
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but has the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success.
Bring Your Whole Self To Work. Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply:
- A response to your application within 15 working days.
- An interview process consisting of:
- An initial discovery call with the recruiter.
- A first stage interview via Microsoft Teams.
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role.
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Onboarding Manager in Cardiff employer: Planet Mark
At Planet Mark, we are committed to fostering a vibrant work culture that prioritises sustainability and employee well-being. As an Onboarding Manager in Cardiff, you will benefit from generous annual leave, enhanced parental leave, and a healthcare plan, all while contributing to meaningful environmental change. Our focus on personal development through initiatives like LinkedIn Learning ensures that you have ample opportunities for growth within a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Manager in Cardiff
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like Planet Mark that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like Planet Mark that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like Planet Mark. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like Planet Mark when they search for candidates.
We think you need these skills to ace Onboarding Manager in Cardiff
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with Planet Mark's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Onboarding Manager.
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research Planet Mark and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that Planet Mark is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Onboarding Manager.
How to prepare for a job interview at Planet Mark
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with Planet Mark.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at Planet Mark.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of Planet Mark. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
