At a Glance
- Tasks: Provide top-notch IT support and solve tech challenges for clients in Hampton and Guildford.
- Company: Join Planet Intelligent Technology, a rapidly growing company on a mission to empower businesses.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Be the go-to tech hero and make a real difference in clients' operations.
- Qualifications: Experience with Windows, Office 365, and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Planet Intelligent Technology is on a mission to empower businesses with the best IT solutions. We are growing rapidly and are looking for an experienced onsite Support Engineer to join our team and help our clients achieve high levels of operational reliability.
Key Responsibilities- Provide second‐line technical support to clients at the Hampton and Guildford sites.
- Act as the escalation point of contact for team members and customers.
- Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
- Assist in the setup and maintenance of client systems, networks and applications.
- Collaborate with various support teams to resolve complex issues comprehensively.
- Document support activities, create knowledge‐base articles, and drive continuous improvement.
- Be flexible and willing to travel between Hampton and Guildford sites.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work independently or as part of a team.
- Proactive approach to supporting the wider team and handling technical challenges.
- Strong multitasking ability in a fast‐paced environment.
- Attention to detail and genuine interest in technology.
- Self‐motivated and committed to personal growth and team success.
- Full UK driving licence and willingness to travel.
- Experience supporting Microsoft Windows 10/11, including OS installation.
- Windows Server administration experience.
- Office 365 administration skills.
- Active Directory administration skills.
- Antivirus software support.
- Microsoft Office support.
- Software application installation and troubleshooting.
- Printer installation and troubleshooting.
- Support for hybrid infrastructure and networking.
- Experience with IP phone systems.
- Hardware troubleshooting, including CPUs, memory, disk storage.
- Use of ITSM toolsets.
- Experience with troubleshooting hardware failures such as power, storage, or display issues.
Planet Intelligent Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
IT Support Engineer - Based on Client Site in London employer: Planet Intelligent Technology Limited
At Planet Intelligent Technology, we pride ourselves on fostering a dynamic and inclusive work environment where IT Support Engineers can thrive. With a strong focus on employee growth, we offer continuous training opportunities and the chance to work closely with clients in the vibrant locations of Hampton and Guildford. Our commitment to operational excellence and teamwork ensures that every team member plays a vital role in delivering top-notch IT solutions while enjoying a supportive culture that values innovation and collaboration.
Contact Details:
Planet Intelligent Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Based on Client Site in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical know-how can really set you apart from other candidates.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical assessments or problem-solving scenarios during interviews. Brush up on your troubleshooting skills, as they’re crucial for an IT Support Engineer role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from motivated candidates. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Planet Intelligent Technology.
We think you need these skills to ace IT Support Engineer - Based on Client Site in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Windows, Office 365, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at Planet Intelligent Technology. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Planet Intelligent Technology!
How to prepare for a job interview at Planet Intelligent Technology Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows 10/11, Office 365, and Active Directory. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members. This will demonstrate your interpersonal skills and ability to work well in a team.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific technical challenges or client situations. Think through scenarios where you had to troubleshoot hardware or software issues, and be ready to explain your thought process. This will help interviewers see your problem-solving skills in action.
✨Demonstrate Your Flexibility
Since the job requires travel between sites, be prepared to discuss your willingness to adapt to different environments. Share any past experiences where you've had to be flexible or work under pressure, as this will highlight your proactive approach and commitment to supporting the team.
