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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical challenges for clients.
- Company: Join Planet Intelligent Technology, a rapidly growing IT solutions provider.
- Benefits: Enjoy career growth, flexible travel, and opportunities for continuous learning.
- Why this job: Be the hero in tech support and make a real difference for clients.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
- Other info: Dynamic work environment with a focus on personal and team success.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Title
IT Support Engineer â Based on Client Site
Company
Planet Intelligent Technology
Location
Client spørgsmül Hampton & Guildford
Overview
Planet Intelligent Technology is on a mission to empower businesses with the best IT solutions. We are growing rapidly and are looking for an experienced onsite Support Engineer to join our team and help our clients achieve high levels of operational reliability.
Key Responsibilities
- Provide secondâline technical support to clients at the Hampton and Guildford sites.
- Act as the escalation point of contact for team members and customers.
- Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
- Assist in the-put and maintenance of client systems, networks and applications.
- Collaborate with various support teams to resolve complex issues comprehensively.
- Document support activities, create knowledgeâbase articles, and drive continuous improvement.
- Be flexible and willing to travel between Hampton and Guildford sites.
Desired Personal Skills
- Excellent interpersonal and communication skills, both verbal and stew written.
- Ability to work independently or as part of a team.
- Proactive approach to supporting the wider team and handling technical challenges.
- Strong multitasking ability in a fastâpaced environment.
- Attention to detail and genuine interest in technology.
- Selfâmotivated and committed to personal growth and team success.
- Full UK driving licence and willingness to travel.
Desired Technical Skills
- Experience supporting Microsoft Windows 10/11, including OS installation.
- Windows Server administration experience.
- Office 365 administration skills.
- Active Directory administration skills.
- Antivirus software support.
- Microsoft Office support.
- Software application installation and troubleshooting.
- Printer installation and troubleshooting.
- Support for hybrid infrastructure and networking.
- Experience with IP phone systems.
- Hardware troubleshooting, including CPUs, memory, disk storage.
- Use of ITSM toolsets.
- Experience with troubleshooting hardware failures such as power, storage, or display issues.
ááŞ
Equal Opportunity Statement
Planet Intelligent Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any cᝧa other characteristic protected by law.
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IT Support Engineer - Based on Client Site employer: Planet Intelligent Technology Limited
Contact Detail:
Planet Intelligent Technology Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Engineer - Based on Client Site
â¨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Planet Intelligent Technology. A friendly chat can sometimes lead to opportunities that arenât even advertised!
â¨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about the company. We want you to show off your expertise in Windows, MAC, and networking. The more you know, the more confident you'll feel!
â¨Tip Number 3
Donât forget to showcase your soft skills! Being an IT Support Engineer isnât just about tech; itâs also about communication and teamwork. Share examples of how youâve helped clients or collaborated with colleagues in the past.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Letâs get you on board!
We think you need these skills to ace IT Support Engineer - Based on Client Site
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows PCs, MAC, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at Planet Intelligent Technology. Keep it friendly and professional â we love a good story!
Show Off Your Problem-Solving Skills: In your application, donât forget to mention specific examples of how you've tackled technical challenges in the past. Weâre looking for someone who can think on their feet and provide exceptional support to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our team!
How to prepare for a job interview at Planet Intelligent Technology Limited
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Office 365, and Active Directory. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific examples where you've resolved complex problems.
â¨Show Off Your Communication Skills
Since you'll be the go-to person for clients, it's crucial to demonstrate your excellent interpersonal skills. Practice explaining technical concepts in simple terms, and be prepared to share how you've effectively communicated with team members and customers in the past.
â¨Be Ready to Multitask
The role requires juggling multiple tasks in a fast-paced environment. Think of examples from your previous jobs where you successfully managed competing priorities, and be ready to discuss how you stay organised under pressure.
â¨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Prepare to talk about times when you've gone above and beyond to support your team or improve processes. Highlight your desire for self-improvement and any relevant certifications you're pursuing.
