Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech challenges for clients in Hampton and Guildford.
- Company: Join Planet Intelligent Technology, a rapidly growing company on a mission to empower businesses.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive team environment.
- Why this job: Make a real difference by helping clients achieve operational reliability with your tech skills.
- Qualifications: Experience with Windows, Office 365, and strong communication skills are essential.
- Other info: Flexible travel between sites and opportunities for personal growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Planet Intelligent Technology is on a mission to empower businesses with the best IT solutions. We are growing rapidly and are looking for an experienced onsite Support Engineer to join our team and help our clients achieve high levels of operational reliability.
Key Responsibilities
- Provide second-line technical support to clients at the Hampton and Guildford sites.
- Act as the escalation point of contact for team members and customers.
- Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
- Assist in the setup and maintenance of client systems, networks and applications.
- Collaborate with various support teams to resolve complex issues comprehensively.
- Document support activities, create knowledge-base articles, and drive continuous improvement.
- Be flexible and willing to travel between Hampton and Guildford sites.
Desired Personal Skills
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work independently or as part of a team.
- Proactive approach to supporting the wider team and handling technical challenges.
- Strong multitasking ability in a fast-paced environment.
- Attention to detail and genuine interest in technology.
- Self-motivated and committed to personal growth and team success.
- Full UK driving licence and willingness to travel.
Desired Technical Skills
- Experience supporting Microsoft Windows 10/11, including OS installation.
- Windows Server administration experience.
- Office 365 administration skills.
- Active Directory administration skills.
- Antivirus software support.
- Microsoft Office support.
- Software application installation and troubleshooting.
- Printer installation and troubleshooting.
- Support for hybrid infrastructure and networking.
- Experience with IP phone systems.
- Hardware troubleshooting, including CPUs, memory, disk storage.
- Use of ITSM toolsets.
- Experience with troubleshooting hardware failures such as power, storage, or display issues.
Equal Opportunity Statement
Planet Intelligent Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
IT Support Engineer - Based on Client Site in England employer: Planet Intelligent Technology Limited
Contact Detail:
Planet Intelligent Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Based on Client Site in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for technology! During interviews, share your personal projects or any tech-related hobbies. This not only highlights your skills but also shows your genuine interest in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace IT Support Engineer - Based on Client Site in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Windows, Office 365, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at Planet Intelligent Technology. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We appreciate attention to detail, so proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Planet Intelligent Technology!
How to prepare for a job interview at Planet Intelligent Technology Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows 10/11 and Office 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant ITSM tools you've used.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific incidents or service requests. Think through your approach to prioritising tasks and adhering to SLAs, and be ready to share real-life examples from your past experiences.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Share instances where you've gone above and beyond to support your team or improve processes. Highlight your willingness to learn and adapt, especially in a fast-paced environment.
