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For Companies At a Glance
- Tasks: Greet customers, handle cash, answer calls, and manage bookings.
- Company: Join the vibrant team at Planet Ice Coventry, a fun and dynamic workplace.
- Benefits: Enjoy flexible hours, competitive pay, and potential for extra shifts during holidays.
- Why this job: Perfect for friendly individuals who thrive in a fast-paced environment and love customer interaction.
- Qualifications: Good phone skills, punctuality, and basic computer knowledge are essential.
- Other info: Full training provided; ideal for students seeking part-time work.
Overview
Planet Ice Coventry has an exciting opportunity for a Box Office Assistant / Receptionist / Customer Service Adviser. Job Type: Part Time
Planet Ice Coventry is looking for a friendly, hardworking individual who can work well under pressure alone and as part of a team, with strong customer service skills.
Responsibilities
- Greeting Customers
- Cash Handling
- Answering The Telephone
- Responding To Emails
- Liaising With Co-Workers
- Make Bookings For Upcoming Courses/Events
- Previous receptionist/administration work would be a bonus, however full training will be given.
Skills and qualifications
- Good telephone manner, be punctual and be able to think on their feet.
- Experience with computers essential (particularly Microsoft Excel, Word & Outlook).
- Part time role suitable for a confident and friendly individual.
Hours of Work
This is a part time role where the successful applicant can expect to work around 10-15 hours per week, with the opportunity for additional hours during school holidays and when covering annual leave.
Compensation and Location
Pay: Up to £12.21 per hour
Work Location: In person
Additional Job Type: Part-time
How To Apply
If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Jody Mumford, Business Development Manager
#J-18808-Ljbffr
Receptionist / Customer Service Advisor employer: Planet Ice
Contact Detail:
Planet Ice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services and events offered at Planet Ice Coventry. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone skills by engaging in mock calls with friends or family. A good telephone manner is crucial for this position, so being comfortable and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed busy situations. This will highlight your capability to handle the fast-paced environment of a reception role.
✨Tip Number 4
Network with current or former employees of Planet Ice Coventry if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Receptionist / Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or receptionist roles. Emphasise skills like cash handling, telephone communication, and teamwork.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you would be a great fit for Planet Ice Coventry. Mention specific skills that align with the job description, such as your ability to work under pressure and your friendly disposition.
Highlight Relevant Skills: Clearly outline your proficiency with computers, particularly Microsoft Excel, Word, and Outlook. If you have previous experience in similar roles, make sure to mention it.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Planet Ice
✨Show Your Customer Service Skills
As a Receptionist / Customer Service Advisor, your ability to interact positively with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past to demonstrate your skills.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to showcase your telephone manner and problem-solving abilities. Practise common scenarios you might face, such as handling a difficult customer or managing multiple tasks at once.
✨Familiarise Yourself with the Company
Research Planet Ice Coventry and understand their services and values. Being knowledgeable about the company will show your genuine interest in the role and help you tailor your answers to align with their mission.
✨Highlight Your Computer Skills
Since experience with computers is essential, be prepared to discuss your proficiency with Microsoft Excel, Word, and Outlook. If you have any specific examples of how you've used these tools effectively in previous roles, share them!