At a Glance
- Tasks: Create a positive member experience through exceptional customer service and facility cleanliness.
- Company: Join the vibrant team at Planet Fitness, a leading fitness franchise.
- Benefits: Enjoy a consistent schedule, free membership, and performance-based pay increases.
- Other info: Flexible shifts available with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while working in a fun, supportive environment.
- Qualifications: Must be 18+, reliable, and have great communication skills.
The predicted salary is between 20000 - 25000 € per year.
As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members come first and everything we do is geared towards providing them the best experience possible.
You will learn about people quickly in a very customer-friendly environment and will be responsible for:
- Greeting members, prospective members and guests with a warm and friendly smile as they come in and leave for the day
- Giving tours of the club, providing membership information and signing new members up
- Answering phones in a friendly manner and assisting callers with a variety of questions
- Helping members with any questions or concerns they may have in a timely and professional manner
- Only elevating the issue to the Assistant Manager or Manager as needed
- Helping members with needed updates to their accounts
- Assisting in maintaining the neatness and cleanliness of the club whether it involves cleaning equipment or a toilet
We want you to join our team if:
- You are at least 18 years or older
- You have an upbeat and positive attitude!
- You are punctual and reliable.
- You have good communication skills.
- You can flex more than just your muscle.
- You must be open to a curve ball every once in a while, and must be flexible in responsibilities.
- You are willing and able to work extra hours as required, bringing smiles to our members
- You can interact in a positive and professional way with members and co-workers.
- You enjoy exceeding the member’s expectations and only use appropriate behaviour and language when dealing with any issues at the club.
Shift Structure (subject to change based on business need):
- Overnight shifts starting at 10pm
- Morning shifts Monday to Friday hours ranging from 5am to 3pm
- Afternoon shifts Monday to Friday hours ranging from 2pm to 10pm
- Weekend shifts Saturday and Sunday hours ranging from 6:30am to 7:30pm
Want more reasons?
- Consistent work schedule
- On the job training and skill development
- Performance based pay increases
- Medical insurance, if hourly requirements are met
- Free Black Card Membership!
- Company sponsored social events
Physical Demands:
- Continual standing and walking during shift, so wear comfortable shoes.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift like disinfectant products.
JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centres in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Member Services Representative in Somerset employer: Planet Fitness
At Planet Fitness, we pride ourselves on creating a supportive and energetic work environment where our team members can thrive. As a Member Services Representative, you'll enjoy consistent work schedules, on-the-job training, and opportunities for performance-based pay increases, all while contributing to a positive member experience in our Judgement Free Zone. With a focus on employee growth and a fun-loving culture, you'll find that working with us is not just a job, but a chance to make a meaningful impact in the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Representative in Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Member Services Representative, you'll be interacting with members all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking smart and presentable can make a great first impression. Plus, it shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates right there, making it super easy for us to connect.
We think you need these skills to ace Member Services Representative in Somerset
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your upbeat and positive attitude shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and how you can bring smiles to our members.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills. Mention any relevant experience that shows how you’ve exceeded member expectations in the past. We love seeing how you can flex more than just your muscle!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly. This will give us a taste of how you’ll interact with our members!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Planet Fitness
✨Know the Company Culture
Before your interview, take some time to understand Planet Fitness's mission and values. They pride themselves on creating a Judgement Free Zone, so be ready to discuss how you can contribute to that positive atmosphere.
✨Show Off Your People Skills
As a Member Services Representative, you'll be interacting with members all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out!
✨Dress Comfortably but Professionally
While you want to look presentable, remember that this role involves being on your feet and moving around. Wear comfortable shoes and smart casual attire that reflects the friendly vibe of the gym.
✨Be Ready for Curveballs
Flexibility is key in this role! During the interview, be prepared to answer situational questions that test your ability to handle unexpected challenges. Show them you're adaptable and ready to tackle whatever comes your way!
