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- Tasks: Create a positive member experience through exceptional customer service and support.
- Company: Join Planet Fitness, a leading fitness brand with a fun and empowering culture.
- Benefits: Enjoy a complimentary gym membership, training, and opportunities for advancement.
- Why this job: Make a real difference in people's lives while working in a vibrant environment.
- Qualifications: Customer service experience and a passion for fitness are preferred.
- Other info: Be part of a rapidly growing team with locations worldwide.
The predicted salary is between 20000 - 25000 £ per year.
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!
The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?- Complimentary Back Card Membership
- Company Facilitated Training
- Advancement Opportunities
- Rewards and Recognition Programs
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Member Services Representative in Richmond employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative in Richmond
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of the Judgement Free Zone.
✨Tip Number 2
Practice your customer service skills! Since the Member Services Representative role is all about creating a positive experience, think of examples from your past where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Be ready to show your passion for fitness! Whether it's sharing your workout routine or discussing how fitness has impacted your life, let your enthusiasm shine through. Planet Fitness loves high-energy individuals who are excited about helping others.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you're serious about joining the team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Member Services Representative in Richmond
Some tips for your application 🫡
Show Your Passion for Fitness: When you're writing your application, let your love for fitness shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping others achieve their health goals.
Be Personable and Upbeat: Remember, the role is all about creating a positive member experience. Use a friendly tone in your application and share any experiences where you’ve gone above and beyond for customers. We love a good story!
Highlight Your Customer Service Skills: Make sure to mention any previous customer service experience you have. We’re looking for someone who can handle questions and concerns with professionalism and empathy, so don’t be shy about showcasing those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Planet Fitness!
How to prepare for a job interview at Planet Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share personal experiences or stories that highlight how fitness has positively impacted your life. This will resonate with the interviewers at Planet Fitness, as they value candidates who embody their mission.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you went above and beyond to help a customer. This will showcase your ability to create a positive member experience, which is crucial for the Member Services Representative role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. Show that you can empathise and respond thoughtfully. You might even want to practice this skill with a friend beforehand, ensuring you can demonstrate strong listening abilities when it counts.
✨Be Upbeat and Positive
Planet Fitness is all about creating a Judgement Free Zone, so bring your best positive attitude to the interview! Smile, maintain good eye contact, and show your energy. This will not only make a great impression but also reflect the kind of atmosphere you’ll help create as a Member Services Representative.