Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to members and guests in a vibrant gym environment.
- Company: Join Planet Fitness, a leading health club brand known for its inclusive and fun atmosphere.
- Benefits: Enjoy flexible hours, a supportive team, and a lively workplace culture.
- Why this job: Be part of a Judgement Free Zone where you can help others achieve their fitness goals.
- Qualifications: Customer service experience preferred; must have a high school diploma or GED.
- Other info: This role involves standing, walking, and some lifting; perfect for active individuals!
The predicted salary is between 24000 - 36000 £ per year.
Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!
Skills Required- Customer Service experience preferred
- High school diploma/GED
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
- Greet members and guests, always providing exceptional customer service
- Answer phones courteously and assist callers with a variety of questions
- Check members in or provide a tour to prospective members!
- Log amenities
- Communicate updates and events to members and guests
- Respond to member questions and concerns in a timely and professional manner
- Conduct beverage or merchandise purchases on the point of sale system
- Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
- Keep the front desk area and lobby clean and organized
- Perform facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
- Regular cleaning of all exercise equipment and tanning beds
- Maintain restroom and wet area cleanliness and stock supplies
- Continual standing and walking during shift
- Continuous talking in person or on the phone
- Must be able to lift up to 75 lbs
- Occasional encounter with toxic chemicals during shift
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Flynn Fitness Group LLC: As the most innovative health club brand in the United States, Planet Fitness is known for its low prices, the Lunk Alarm, and most of all, its Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude found in many gyms. Planet Fitness is a franchise of fitness centers. The specific clubs supported by this position, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.
Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.
Member Services Representative employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's unique culture and values, especially their 'Judgement Free Zone' philosophy. This will help you align your responses during interviews and demonstrate that you understand what makes them stand out in the fitness industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were members. Focus on being positive and professional, as this role heavily relies on creating a welcoming atmosphere for all members and guests.
✨Tip Number 3
Get comfortable with basic computer systems and point of sale (POS) operations. You might want to explore online tutorials or practice with similar software to ensure you're ready to handle membership transactions and inquiries efficiently.
✨Tip Number 4
Show your enthusiasm for fitness and community engagement. Be prepared to discuss how you can contribute to a fun and supportive environment, as this aligns with Flynn Fitness Group's core values and mission statement.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Planet Fitness's unique environment and their 'Judgement Free Zone' philosophy. This will help you tailor your application to reflect their values and demonstrate how you can contribute to creating a welcoming atmosphere.
Highlight Relevant Experience: Emphasise any previous customer service experience in your CV and cover letter. Mention specific instances where you exceeded customer expectations, as this aligns with the role's requirements.
Showcase Your Skills: Make sure to highlight your basic computer proficiency and ability to handle point of sale systems. Provide examples of how you've used these skills in past roles to enhance customer interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Use this opportunity to convey your passion for fitness and commitment to providing exceptional service.
How to prepare for a job interview at Planet Fitness
✨Showcase Your Customer Service Skills
As a Member Services Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, ensuring they felt valued and respected.
✨Familiarise Yourself with the Brand
Understand Planet Fitness's unique 'Judgement Free Zone' philosophy. Be ready to discuss how you can contribute to this environment and why it resonates with you personally.
✨Demonstrate Reliability and Punctuality
Highlight your track record of being punctual and reliable. Employers value candidates who can be counted on to show up and perform consistently, especially in a role that requires continual interaction with members.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or member complaints. Practice your responses to ensure you convey professionalism and a positive attitude, which are crucial for this role.
