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For Companies At a Glance
- Tasks: Create a positive experience for members through exceptional customer service and front desk activities.
- Company: Join Planet Fitness, a global leader in fitness with over 2,000 locations.
- Benefits: Enjoy bi-weekly bonuses, free membership, and full-time benefits after 90 days.
- Why this job: Be part of a supportive, judgment-free environment and make a real impact on people's lives.
- Qualifications: Must be 18+, bilingual in English and Spanish, with customer service experience preferred.
- Other info: Opportunity for advancement and a dynamic work culture awaits you!
The predicted salary is between 24000 - 36000 £ per year.
Morning Member Services Representative Chelsea
Apertura Futura: Morning Member Services Representative
- Bonus based on performance
- Opportunity for advancement
- Health insurance
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk activities including:
- Answer phones and assist callers with questions.
- Check members into the system.
- Assist with new member sign-up.
- Take prospective members on tours.
- Update member accounts as needed.
- Respond to member questions and concerns professionally and escalate when necessary.
Qualifications/Requirements
- Fluent in both English and Spanish.
- Customer service experience preferred.
- Basic computer skills.
- Passion for fitness and health.
- Positive, upbeat attitude.
- Punctuality and reliability.
- Excellent customer service and communication skills.
- Strong listening and problem-solving abilities.
- Current CPR certification.
- Diplomatic and professional behavior.
- Must be 18 or older.
Physical Demands
- Standing and walking throughout shift.
- Talking in person and on the phone.
- Occasionally lift up to 50 lbs.
- May encounter chemicals.
Benefits
- Bi-weekly team bonuses and monthly mystery shop bonuses.
- Free Black Card membership after 30 days.
- Full-time benefits after 90 days, including medical, dental, vision, and paid personal time (after 6 months).
Employees are employed by the franchisee, not PFHQ. Each franchisee ensures compliance with laws.
JOIN THE CLUB.
Planet Fitness is expanding and looking for motivated individuals to join our team. With over 2,000 locations worldwide, we aim to create a supportive, judgment-free environment. If you want to make a difference and be part of a growing brand, apply now!
Our mission is to inspire and motivate members, making their fitness journey enjoyable and accessible. Join us to impact lives positively and grow your career in a dynamic environment.
Search for a club opportunity near you to find your perfect fit.
Note: Employees at franchise locations are employed by the franchisee, not PFHQ. Compliance with local laws is the responsibility of each franchisee.
Apply with Indeed
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Questions:
- Are you bilingual in English and Spanish? *
- Can you work 40 hours/week, Monday-Friday, 6am-2pm? *
- Do you have your own vehicle? *
EARN RAVE REVIEWS
Our goal is to exceed member expectations and create raving fans. Recognize team members like Brett, a trainer who inspires others despite challenges, and celebrate their contributions to our community.
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Future Opening: Morning Member Services Representative employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opening: Morning Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's values and mission. Understanding their commitment to creating a supportive, judgment-free environment will help you align your responses during interviews and demonstrate your passion for their culture.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Member Services Representative. This will prepare you to handle member inquiries and concerns effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Since the role requires bilingual communication, brush up on your Spanish language skills if needed. Being able to converse fluently in both English and Spanish will set you apart from other candidates and show your commitment to serving a diverse membership.
✨Tip Number 4
Demonstrate your enthusiasm for fitness and health during your interactions with the hiring team. Share personal experiences or goals related to fitness, as this will resonate with the company's mission and show that you're genuinely invested in the role.
We think you need these skills to ace Future Opening: Morning Member Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Morning Member Services Representative position. Tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: Since the role focuses on providing exceptional customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples that demonstrate your ability to handle inquiries and resolve issues.
Showcase Bilingual Abilities: As fluency in both English and Spanish is a requirement, clearly indicate your language skills in your CV and cover letter. Mention any relevant experiences where you used these skills to assist customers.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for fitness and health, as well as your positive attitude. Explain why you want to work at Planet Fitness and how you can contribute to creating a supportive environment for members.
How to prepare for a job interview at Planet Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to help customers, as this is crucial for the role.
✨Be Bilingual and Confident
Since fluency in both English and Spanish is required, practice speaking in both languages before the interview. Be ready to demonstrate your language skills, as this will set you apart from other candidates.
✨Prepare for Common Questions
Anticipate questions related to handling member concerns, maintaining cleanliness, and managing front desk activities. Think about how you would respond to these scenarios, showcasing your problem-solving abilities and professionalism.
