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- Tasks: Provide exceptional customer service and assist members at Planet Fitness during overnight shifts.
- Company: Join Planet Fitness, a leading fitness franchise with over 2,000 locations worldwide.
- Benefits: Enjoy bonuses, health insurance, and a free Black Card membership after 30 days.
- Why this job: Make a positive impact on members' lives in a fun, supportive environment.
- Qualifications: Must be 18+, fluent in English and Spanish, with strong customer service skills.
- Other info: Flexible hours and opportunities for advancement await you!
Future Opening: Overnight Member Services Representative
- Bonus based on performance
- Health insurance
- Opportunity for advancement
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Must be fluent in English and Spanish
- Punctuality, reliability and dependability are a must.
- Customer service background preferred.
- Basic computer proficiency.
- Upbeat and positive attitude!
- Punctuality, reliability and dependability are a must. (It\’s listed twice for a reason)
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Potential For: Weekly Attendance & Production Bonus, Bi-Weekly Team Bonus and Monthly Mystery Shop Bonuses
- FREE Black Card membership after 30 days of employment
- Eligible for 50% Company paid benefits after 90 days of employment
- Medical
- Dental
- Vision
- Paid Personal Time (after 6 months)
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Compensation: $0.17 – $0.21 per hour
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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EARN RAVE REVIEWS
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:
Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.\”
#J-18808-Ljbffr
Apertura Futura: Overnight Member Services Representative employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apertura Futura: Overnight Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's customer service philosophy. They aim to exceed member expectations and create 'Raving Fans'. Understanding this will help you align your approach during interviews and demonstrate how you can contribute to their mission.
✨Tip Number 2
Highlight your bilingual skills in English and Spanish during any interactions. Since fluency in both languages is a requirement, showcasing your ability to communicate effectively with diverse members can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your customer service skills. Think of examples where you've successfully resolved issues or exceeded customer expectations, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your enthusiasm for the fitness industry and the role of an Overnight Member Services Representative. Showing genuine interest in helping others achieve their fitness goals can make a positive impression on the interviewers.
We think you need these skills to ace Apertura Futura: Overnight Member Services Representative
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise any previous customer service roles you've held. Detail specific examples where you exceeded customer expectations, as this aligns with the job's focus on creating a positive member experience.
Showcase Bilingual Skills: Since fluency in both English and Spanish is a requirement, clearly state your language proficiency. If you have experience using both languages in a professional setting, include that information to strengthen your application.
Demonstrate Reliability and Punctuality: Given the emphasis on punctuality and reliability in the job description, provide examples from your past work experiences that showcase your dependability. This could include instances where you consistently met deadlines or were recognised for your attendance.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. Use keywords from the listing to ensure your application stands out and shows that you understand the role.
How to prepare for a job interview at Planet Fitness
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your ability to handle difficult situations and exceed customer expectations.
✨Demonstrate Bilingual Proficiency
As fluency in both English and Spanish is a requirement, practice speaking in both languages before the interview. Be ready to answer questions or role-play scenarios in both languages to showcase your skills.
✨Emphasise Punctuality and Reliability
Given that punctuality and reliability are crucial for this position, come prepared to discuss your work ethic. Share examples of how you have consistently been dependable in previous roles.
✨Exude Positivity and Upbeat Attitude
The job requires an upbeat and positive attitude, so make sure to convey enthusiasm during the interview. Smile, maintain good eye contact, and express your excitement about the opportunity to contribute to the team.
