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- Tasks: Create a positive member experience and handle front desk activities.
- Company: Join the vibrant team at Planet Fitness in Winchester, KY.
- Benefits: Enjoy health insurance, flexible scheduling, and free gym access.
- Other info: Great opportunity for career advancement and professional development.
- Why this job: Be part of a fun environment while helping others achieve their fitness goals.
- Qualifications: Customer service experience and a passion for fitness are preferred.
The predicted salary is between 15 - 16 £ per hour.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to Accommodation@glowbrands.com. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.
Top Benefits and Perks
- Opportunity for Advancement
- Health Insurance options (Medical, Dental, Vision)
- Life Insurance & Disability Coverage options
- Paid Time Off (PTO) & 7 Paid Holidays off per year
- Flexible Scheduling
- 401(k) with Company Match
- Daily Pay Options
- Employee Discounts on Products and Services
- Professional Development & Training
- Casual Dress Code & Free Work Shirt options yearly
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- Employee Wellness Programs w/yearly $125 reimbursement option
- Exclusive Discounts at Outside Retailers
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also close that day’s shift for that business day.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking with members and staff in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
Compensation: $15.00 - $16.00 per hour
Overnight Closer Full Time employer: Planet Fitness - United FP Management, LLC
Contact Detail:
Planet Fitness - United FP Management, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Closer Full Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in the Overnight Closer role, and don’t forget to highlight your passion for fitness!
✨Tip Number 3
Dress to impress, but keep it casual! Since Planet Fitness has a laid-back dress code, aim for smart-casual attire that reflects your personality while still looking professional. You want to feel comfortable and confident!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Overnight Closer role!
We think you need these skills to ace Overnight Closer Full Time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service. A bit of enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application to the Overnight Closer role. Highlight any relevant experience in customer service and your ability to work independently during those late-night shifts. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Planet Fitness - United FP Management, LLC
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating a positive member experience.
✨Show Your Passion for Fitness
Since this position is at Planet Fitness, it’s important to express your enthusiasm for fitness and health. Be ready to discuss your personal fitness journey or any relevant experiences that showcase your commitment to a healthy lifestyle.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or situations. Practice your responses so you can demonstrate your problem-solving skills and ability to empathise with members, which are crucial for this role.
✨Dress the Part
Even though there's a casual dress code, it's still important to look presentable for your interview. Opt for smart-casual attire that reflects your professionalism while also showing you understand the company culture.