Club Manager in London

At Planet Fitness, our mission is to enhance people's lives by providing a high‐quality fitness experience in a welcoming, judgement‐free environment. We are proud to be one of the largest and fastest‐growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Who You Are

• All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics That Will Make You a Perfect Match for Our Club Manager

• Approachable and thrive on connecting with people.
• Passionate about creating and leading in a people‐centric environment.
• Demonstrate initiative and self‐awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Comfortable setting clear direction and following up consistently.
• Quickly adapt communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Coach and lead others to success.
• Ambassador for the Planet Fitness brand and always act with members in mind.
• Act with integrity, respect everyone around you, and serve as a role model.

About the Club Manager Role

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience. You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will select, develop and lead the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensure all shifts are covered. Provide backup support as needed.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify root causes and execute improvement plans.
• Ensure the team is aware of marketing efforts and trained on all promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; provide feedback regularly.
• Resolve employee concerns; partner with HR as needed.
• Submit all employee changes (status, schedule, pay, etc.) in a timely manner.

Daily responsibilities for the Club Manager also include:

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check‐in.
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign‐ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter‐free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.

About Your Qualifications

• 6‐12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Club Manager

• Continual standing and moving throughout the club during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical Insurance
• Vacation/Holiday Pay
• Free Black Card Membership
• Employee perks and discounts
• Engaging team‐building competitions and social events

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‐risk behaviours to leadership, and conducting work in a safe manner.

Compensation

Compensation: $16.10 per hour.

JOIN THE CLUB

Enhancing people's lives with an affordable, high‐quality fitness experience requires a team of inspiring, motivated, and fun‐loving go‐getters. As one of the largest and fastest‐growing franchisors and operators of fitness centers in the United States, Planet Fitness is continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our planet and we are always looking for talented individuals to join our team!