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For Companies At a Glance
- Tasks: Create a positive member experience through exceptional customer service and front desk activities.
- Company: Join Planet Fitness, a leading fitness franchise with over 2,000 locations worldwide.
- Benefits: Enjoy flexible weekend hours and the chance to work in a fun, motivating environment.
- Why this job: Make a real difference in people's lives while promoting a Judgement Free Zone culture.
- Qualifications: Must be 18+, have customer service skills, and a passion for fitness.
- Other info: Opportunity for growth in a rapidly expanding company.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Hours:
Saturday: 6:30am – 1:00pm
Sunday: 6:30am – 1:00pm
Flexibility required for occasional weeknight hours as need arises.
Essential Duties and Responsibilities
- Key holder, responsible for club opening
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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I want to get text messages for this job from Planet Fitness – T & R fitness.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:
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Member Services Representative Part Time Weekends employer: Planet Fitness - T & R fitness
Contact Detail:
Planet Fitness - T & R fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative Part Time Weekends
✨Tip Number 1
Familiarise yourself with Planet Fitness's customer service philosophy. Understanding their commitment to exceeding member expectations will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your passion for fitness and health in conversations. Being genuinely enthusiastic about the fitness industry can set you apart and demonstrate that you're a great fit for the culture at Planet Fitness.
✨Tip Number 3
Prepare to discuss scenarios where you've provided exceptional customer service. Think of specific examples that highlight your ability to empathise, problem-solve, and create positive experiences for customers.
✨Tip Number 4
Be ready to demonstrate your reliability and punctuality. Since the role requires flexibility and dependability, sharing past experiences where you’ve shown these traits can strengthen your application.
We think you need these skills to ace Member Services Representative Part Time Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the role of a Member Services Representative. Emphasise your ability to create positive member experiences and your passion for fitness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've exceeded customer expectations in the past, and express your desire to contribute to the Judgement Free Zone culture.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as exceptional customer service, strong listening abilities, and problem-solving skills. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Planet Fitness - T & R fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share any personal experiences or goals related to fitness, as this will resonate with the company's mission and demonstrate that you align with their values.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role requires a strong focus on creating a positive member experience.
✨Be Ready to Problem Solve
Think of scenarios where you had to handle difficult situations or resolve conflicts. The interviewer may ask how you would respond to member complaints or concerns, so be ready to showcase your listening skills and ability to empathise.
✨Exude Positivity and Upbeat Energy
Since the role involves interacting with members and guests, it's crucial to convey a positive attitude during the interview. Smile, maintain eye contact, and use an upbeat tone to reflect the welcoming environment of Planet Fitness.
