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- Tasks: Create a positive member experience through excellent customer service and support.
- Company: Join Planet Fitness, a leading fitness franchise with over 2,000 locations worldwide.
- Benefits: Enjoy flexible hours, a supportive team environment, and the chance to make a real impact.
- Why this job: Be part of a Judgement Free Zone, inspiring members and promoting health and fitness.
- Qualifications: Must be 18+, with customer service experience preferred and a passion for fitness.
- Other info: Part-time role with 6 to 25 hours per week; opportunities for growth and recognition.
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Provide a judgment-free atmosphere for members while delivering excellent customer service.
- Maintain a clean environment for all members to enjoy.
- Interact with customers via telephone or in person to provide information and resolve account concerns.
- Build rapport with customers to promote sales of memberships and additional services or products.
- Ensure proper resolution of customer issues and keep detailed records of interactions.
- Address service or billing concerns, including exchanges, refunds, or bill adjustments.
- Service a variety of customers with diverse needs.
- Respond to customer inquiries promptly.
- Complete necessary forms and records using computers.
- Work effectively in a team setting.
- Maintain a clean work environment.
Qualifications/Requirements
- Customer service experience preferred.
- Basic computer skills.
- Passion for fitness and health.
- Positive and upbeat attitude.
- Punctuality and reliability.
- Exceptional customer service and interpersonal skills.
- Strong listening and problem-solving abilities.
- Diplomatic behavior and appropriate language use.
- Must be 18 years or older.
Physical Demands
- Stand and walk continually during shifts.
- Talk in person or on the phone frequently.
- Occasionally lift up to 50 lbs.
- May encounter toxic chemicals occasionally.
Availability
- Flexible schedule with open availability.
- Work hours range from 6 to 25 hours per week.
We are dedicated to enhancing lives through affordable, high-quality fitness. As a leading franchise with over 2,000 locations worldwide, Planet Fitness offers opportunities to make a difference. Join us in cultivating the Judgement Free Zone and shaping the future of fitness. If you’re motivated and inspiring, we want you on our team! Our mission is to inspire and motivate members, making them feel valued and supported. If you want to make a positive impact on people's lives, this is the place for you. Add your mojo to the Judgement Free Zone and enjoy the rewarding feeling of making a difference.
EARN RAVE REVIEWS
Our goal is to exceed member expectations and turn them into raving fans. We want members to appreciate the team members who positively impact their lives daily. Recognize and celebrate our Golden Thumb Award winners, nominated by members, who exemplify exceptional service and motivation.
Member Services Representative employer: Planet Fitness - T & R fitness
Contact Detail:
Planet Fitness - T & R fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's core values and mission. Understanding their commitment to creating a judgement-free atmosphere will help you align your responses during interviews, showcasing your passion for customer service and fitness.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will prepare you for real-life interactions with members, helping you to build rapport and resolve issues effectively.
✨Tip Number 3
Be ready to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to help a customer, as this will demonstrate your ability to provide exceptional service.
✨Tip Number 4
Show your enthusiasm for fitness and health during the interview. Share your personal fitness journey or any relevant experiences that highlight your passion, as this can resonate well with the hiring team.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Member Services Representative position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in fitness or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for fitness and health, and explain why you want to work at Planet Fitness. Highlight your interpersonal skills and any relevant experience that showcases your ability to create a positive member experience.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Planet Fitness - T & R fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share any personal experiences or goals related to fitness, as this will resonate with the company's mission and demonstrate your alignment with their values.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you resolved issues effectively or went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Practice Active Listening
During the interview, show that you can listen attentively and respond thoughtfully. This skill is essential for addressing member concerns and building rapport, so be sure to ask clarifying questions and summarise what the interviewer says to demonstrate your understanding.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare your responses, focusing on maintaining a judgment-free atmosphere and resolving issues diplomatically.
