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- Tasks: Assist in managing gym operations and ensuring a top-notch member experience.
- Company: Join Planet Fitness, a leading fitness franchise with over 2,000 locations worldwide.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Make a real impact on members' lives in a supportive, judgement-free culture.
- Qualifications: Must be 18+, have customer service skills, and a high school diploma or GED.
- Other info: Earn $13 hourly while working in a vibrant, energetic atmosphere.
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff.
- Oversee member service, ensuring staff provides a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Participate in all front desk activities, including answering phones, checking members in, new member sign-up, and conducting tours for prospective members.
- Facilitate all member requests, issues, and questions.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in ordering supplies within the specified budget based on club requirements.
- Assist in tracking statistics and preparing reports (weekly, monthly, and annually).
- Provide backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hardworking, enthusiastic, and energetic!
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasionally lift up to 50 lbs.
- Occasionally encounter toxic chemicals during shift.
Compensation: $13 hourly
JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.
EARN RAVE REVIEWS. Our customer service philosophy is that it’s not enough to simply meet member expectations; we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club.
Future Opening: Assistant Manager employer: Planet Fitness - T & R fitness
Contact Detail:
Planet Fitness - T & R fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opening: Assistant Manager
✨Tip Number 1
Familiarise yourself with the Planet Fitness brand and its 'Judgement Free' philosophy. Understanding their core values will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Planet Fitness. They can provide valuable insights into the company culture and what it takes to succeed in the Assistant Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since superior customer service is a key requirement, think of specific examples where you've gone above and beyond to meet customer needs, especially in a fitness or service-oriented environment.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed or motivated a team in the past. Highlighting your ability to inspire others will resonate well with the responsibilities of the Assistant Manager position.
We think you need these skills to ace Future Opening: Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any supervisory roles you've held. Emphasise skills that align with the job description, such as teamwork, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and exceed member expectations.
Highlight Relevant Skills: In your application, clearly outline your superior customer service skills and any experience in the fitness industry. Include your CPR certification and any other qualifications that make you a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Planet Fitness - T & R fitness
✨Showcase Your Customer Service Skills
As the Assistant Manager, you'll need to demonstrate superior customer service skills. Prepare examples from your past experiences where you went above and beyond for a customer, especially in a fitness or service environment.
✨Highlight Your Leadership Experience
Since this role involves staff management, be ready to discuss your previous leadership roles. Share specific instances where you successfully trained or developed team members, and how you handled any challenges that arose.
✨Understand the 'Judgement Free' Philosophy
Familiarise yourself with Planet Fitness's 'Judgement Free Zone' philosophy. Be prepared to explain how you would embody this culture in your daily interactions with members and staff, ensuring a welcoming atmosphere.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face as an Assistant Manager, such as resolving member complaints or managing staff conflicts, and outline how you would approach them.
